No service for 3 weeks!

I have a Fixed Wireless Terminal for my business communications. The sim card was faulty and had to be replaced. After my own investigation, I found that the terminal and sim card has to be \paired"for it to work again. Dewald either does not know this or doesn't care for it to be repaired. He has given me the runaround for 3 weeks already. I am very upset and disgusted at his poor level of service and responsibility. As I understand he gets a passive income from Vodacom for all the airtime sold to customers like me. I wish there was someone else who cared enough to help! """