Never use Budget Rent-a- Car. Especially the branch in Strand street.Shocking service.

On the 12th December we booked a car with Budget for the dates 15th December till the 25th December. We paid an amount of R3,675.00 for the reservation. I collected the car on the 15th December from the Branch in Strand Street. I was asked to pay another R3800.00 as a deposit. We feel that we should be refunded for the days they we returned the car which is an amount of R1,842.00 I was then told to go to the car and video and check that everything was in order. I was not shown where the window buttons were to open the window. I was not shown how to open the petrol flap. I was not told that the engine shuts off automatically if the car is stationary. The car was given to me with the side mirror facing inwards and as I could not open the windows I could not adjust the mirror.

I brought the car back to Budget on the 19th December and was told by somebody at the firm when I phoned that I would get a refund.

After speaking to the manager I have now been told that they do not refund if the car is brought back earlier according to their terms and conditions. The manger said that it is out of his hands and he cannot do anything about it.

I sat on the phone for over a 1/2 an hour trying to get hold of somebody at the Strand Street office, but nobody answers. Their voice message tries to advertise their services says that People come before cars. However, the services leave much to be desired!