Bad service at Build A Bear Tygervalley

A very bad unprofessional experience at Build A Bear Tygervalley today. Canal Walk branch asked them to keep me a Poppy from Trolls movie. Gave my name and contact details said I would collecting in 2 days time. Arrived there today, gave my name and details. Girl looked under counter a few times, said it was not there and the girl who supposedly put it away was not in today. Eventually I said ok..give me another one then from the bins....she took me to "puppies" I said but I am looking for Poppie?? She then went back to the cupboard and found it with all my details...really!! Once Poppie was stuffed...dressed and paid for...she gave it to me just like that...here u go! I asked where is the box its supppsed to come in? This was a gift for my granddaughter...I cant give it like that. Oh no boxes or bags.. for any of those bears! Ok..and where is the certificate?? Oh no..we dont have any more. I insisted that they then print it on plain paper...the manager..I think...went to print it on a certificate she found at the back....which had statement details on the back....not bad enough....the details are incorrect...as she never cleared the previous details!! Now really...very unprofessional...inefficient .....the worst service I have received in a long time. I have bought numerous bears for my granddaughters and always proud to walk out of build a bear with it boxes with certificate...but not this time. Wont go back there...very dissapointing😡