Build-A-Bear Workshop
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Build-A-Bear Workshop
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Build-A-Bear Workshop
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Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
Juan V
1 reviews | Active since Dec 2017
6 Feb 2026, 17:19
Utterly disgusting way of doing business
I ordered on 27/01/2026, got confirmation that the item is being delivered on 28/01/2026. On 29/01/2026 I received a call informing me that the item is suddenly out of stock, the only option is a refund. I requested the refund to be done immediately as I paid immediately. on 31/01/2026 I sent an email requesting confirmation of my request as well as the call recording where the agent confirmed my request. 7 days later is the first time I received any communication back. Only now the refund is set in action and I'm being informed that it will take another 7 days. Clearly you are taking your clients for a ride and you do not give a single damn about us. UTTERLY DISGUSTING how you treat paying customers!
Helpful (0)
|Replies (0)JV
Juan V
1 reviews | Active since Dec 2017
6 Feb 2026, 17:19
Utterly disgusting way of doing business
I ordered on 27/01/2026, got confirmation that the item is being delivered on 28/01/2026. On 29/01/2026 I received a call informing me that the item is suddenly out of stock, the only option is a refund. I requested the refund to be done immediately as I paid immediately. on 31/01/2026 I sent an email requesting confirmation of my request as well as the call recording where the agent confirmed my request. 7 days later is the first time I received any communication back. Only now the refund is set in action and I'm being informed that it will take another 7 days. Clearly you are taking your clients for a ride and you do not give a single damn about us. UTTERLY DISGUSTING how you treat paying customers!
0
Replies (0)TN
Thara N
1 reviews | Active since Dec 2015
8 Dec 2025, 17:17
Pathetice service from build a bear!
I placed an order online and couriers decided to mark my package as delivered. Called Build a bear through out the day and non of the customer service agents cared to investigate or call me back. the manager is never available. Absolutely no damn urgency from their side. Pathetic service and will never be ordering online from them.
Helpful (0)
|Replies (0)TN
Thara N
1 reviews | Active since Dec 2015
8 Dec 2025, 17:17
Pathetice service from build a bear!
I placed an order online and couriers decided to mark my package as delivered. Called Build a bear through out the day and non of the customer service agents cared to investigate or call me back. the manager is never available. Absolutely no damn urgency from their side. Pathetic service and will never be ordering online from them.
0
Replies (0)