Review ofBuild It
Build It
2.1|87 reviews
Responds in 54 hours 33 min
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Nthuseni R
1 reviews | Active since Member
15 Mar 2026, 05:31
Build it Hardware, King of False Advertising!!!
Build it Thembisa did me dirty. In fact, they are the king of switch-and-bait. They displayed a 5 piece “quality” toilet set only to sell me a ****ty product. And they refuse to change it, claiming that it is not their fault that they sold me a ****ty product because they do not manufacture their supplies. ****ty reasoning plus ****ty customer services!! 😤
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Replies (53)Build It's replyOfficial
16 Mar 2026, 08:24Good day Nthuseni,
Thank you for contacting Build it. Please be advised that the manager has responded and confirmed that he contacted you regarding your complaint about the size of the toilet outlet hole. Unfortunately, the toilet has already been installed. The store has further confirmed that the matter has been escalated to the supplier to determine whether the toilet is defective, and they are currently awaiting feedback. Once feedback is received from the supplier, I trust the store will be in contact with you. I will also contact you once feedback is received.
Thank you for contacting Build it. Please be advised that the manager has responded and confirmed that he contacted you regarding your complaint about the size of the toilet outlet hole. Unfortunately, the toilet has already been installed. The store has further confirmed that the matter has been escalated to the supplier to determine whether the toilet is defective, and they are currently awaiting feedback. Once feedback is received from the supplier, I trust the store will be in contact with you. I will also contact you once feedback is received.
Best regards,
Build It's reply16 Mar 2026, 08:24
Official
Good day Nthuseni,
Thank you for contacting Build it. Please be advised that the manager has responded and confirmed that he contacted you regarding your complaint about the size of the toilet outlet hole. Unfortunately, the toilet has already been installed. The store has further confirmed that the matter has been escalated to the supplier to determine whether the toilet is defective, and they are currently awaiting feedback. Once feedback is received from the supplier, I trust the store will be in contact with you. I will also contact you once feedback is received.
Thank you for contacting Build it. Please be advised that the manager has responded and confirmed that he contacted you regarding your complaint about the size of the toilet outlet hole. Unfortunately, the toilet has already been installed. The store has further confirmed that the matter has been escalated to the supplier to determine whether the toilet is defective, and they are currently awaiting feedback. Once feedback is received from the supplier, I trust the store will be in contact with you. I will also contact you once feedback is received.
Best regards,