EXPLOITED AND UNDERMINED

I feel exploited by Build It Sun Village

In 2022 I bought 2 Jojo Tanks, 2 pressure pumps and 10 bulbs which I haven`t received even when I ask for my refund since this is been dragging for too long they refuse with it. Their reason: "Their staff that committed ***** & got fired around that year." My concern is that why should I suffer as a consumer for ***** that was done by the same people that Build it hired themselves, they should refund my hard earned cash which I spent in their store and deal with their *****sters alone

Please help me with my refund, I need that money