Review ofBuilders Warehouse
Builders Warehouse
1.6|533 reviews
Responds in 3 hours 33 min
nM
njabulo M
1 reviews | Active since Member
13 Mar 2026, 14:17
Pathetic service with *********** staff working for their receiving department.
I bought a 3 meter water pipe for a machine, I called in immediately and asked if my order could be delivered in today before 4pm at the office closes at 4.
At 16:10 the so called driver named Silal calls me to say that he wasn't updated of the time to deliver. When I've already left.
Your delivery service is pathetic and I'm never buying from your company again.
Helpful (0)
Replies (159)0
Replies (159)Builders Warehouse's replyOfficial
13 Mar 2026, 14:21Hi Njabulo,
Thank you for bringing this to our attention and I'm sorry for the service received.
I will be giving you a call shortly with regards to this.
Kind Regards
KD
Thank you for bringing this to our attention and I'm sorry for the service received.
I will be giving you a call shortly with regards to this.
Kind Regards
KD
Best regards,
Builders Warehouse's reply13 Mar 2026, 14:21
Official
Hi Njabulo,
Thank you for bringing this to our attention and I'm sorry for the service received.
I will be giving you a call shortly with regards to this.
Kind Regards
KD
Thank you for bringing this to our attention and I'm sorry for the service received.
I will be giving you a call shortly with regards to this.
Kind Regards
KD
Best regards,
nM
njabulo M's updateReviewer Update
14 Mar 2026, 13:09I'm writin to express my gratitude to the amazing staff after I posted a review expressing my dissatisfaction Kurt from the call center called, and to his best ability assisted me, thank you so much.
Thank you Portia, dispatch manager for your amazing service, my order was delivered.
The driver Silas for your patience.
And lastly to the sales manager Xolani for calling checking up and listening to my rant. I appreciate all that was done to get my order delivered.
You guys Rock!!!
Thank you Portia, dispatch manager for your amazing service, my order was delivered.
The driver Silas for your patience.
And lastly to the sales manager Xolani for calling checking up and listening to my rant. I appreciate all that was done to get my order delivered.
You guys Rock!!!
nM
njabulo M's update14 Mar 2026, 13:09
Reviewer Update
I'm writin to express my gratitude to the amazing staff after I posted a review expressing my dissatisfaction Kurt from the call center called, and to his best ability assisted me, thank you so much.
Thank you Portia, dispatch manager for your amazing service, my order was delivered.
The driver Silas for your patience.
And lastly to the sales manager Xolani for calling checking up and listening to my rant. I appreciate all that was done to get my order delivered.
You guys Rock!!!
Thank you Portia, dispatch manager for your amazing service, my order was delivered.
The driver Silas for your patience.
And lastly to the sales manager Xolani for calling checking up and listening to my rant. I appreciate all that was done to get my order delivered.
You guys Rock!!!
Builders Warehouse's replyOfficial
14 Mar 2026, 13:40Hi Njabulo,
That is amazing news. I am glad your issue was resolved. JF
That is amazing news. I am glad your issue was resolved. JF
Best regards,
Builders Warehouse's reply14 Mar 2026, 13:40
Official
Hi Njabulo,
That is amazing news. I am glad your issue was resolved. JF
That is amazing news. I am glad your issue was resolved. JF
Best regards,