Poor service

I am writing to formally lodge a complaint regarding the service I received from your Wonderboom branch.

On my recent call, it took me over six minutes to get through to the store. When I fi nally spoke to a staff member, I inquired about the availability of a grey skarting product. I explained that Builders Wonderpark could see that there were two units left. Instead of assisting me, the staff member responded rudely and told me to go back to Wonderpark and obtain a reference number.

I find this unacceptable. Customers should not be expected to provide reference numbers for basic product inquiries, nor should they be treated disrespectfully when calling from afar. A store should be able to search for products and accommodate customers without unnecessary obstacles.

I am very dissatisfied with the service I received and urge management to address this matter. Please ensure that staff members communicate courteously and provide proper assistance when customers call.