G
Grace B
Active since Jun 2023
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Unsatisfactory service
I am writing to formally raise my concern regarding the manner in which my complaints have been handled by your office. On 18 February 2026, I lodged a complaint under reference number 202602-0182191. Despite following the proper process, I had to repeatedly call your office for feedback. Each time, I was informed that the person handling my case was unavailable, often “on lunch,” and no one returned my calls. I also lodged another complaint under reference number 202602-0182278, which was not successful. The adjudicator, Penelope, referred me to the National Consumer Commission. Unfortunately, I struggled to register and log in to their system. When I contacted the Commission directly, I was told that my registration was visible on their side and that I should wait for an email confirming successful registration. To date, I have not received any such confirmation. This experience leaves me questioning the effectiveness of lodging complaints through CGSO. The process feels unresponsive and ultimately provides no resolution to consumers who rely on your office for assistance. I respectfully request that CGSO review the handling of my complaints, provide me with clear feedback on the above references, and ensure that consumers are not left without solutions after following the prescribed process.
0 replies
2 weeks ago
Poor service
I am writing to formally lodge a complaint regarding the service I received from your Wonderboom branch. On my recent call, it took me over six minutes to get through to the store. When I fi nally spoke to a staff member, I inquired about the availability of a grey skarting product. I explained that Builders Wonderpark could see that there were two units left. Instead of assisting me, the staff member responded rudely and told me to go back to Wonderpark and obtain a reference number. I find this unacceptable. Customers should not be expected to provide reference numbers for basic product inquiries, nor should they be treated disrespectfully when calling from afar. A store should be able to search for products and accommodate customers without unnecessary obstacles. I am very dissatisfied with the service I received and urge management to address this matter. Please ensure that staff members communicate courteously and provide proper assistance when customers call.
1 reply
1 month ago
Poor service
I am writing to formally lodge a complaint regarding poor workmanship and lack of compliance by Kand Kigb General Trading cc and Mafa Aluminiums, who renovate my house in 2025. Kand Kigb General Trading cc recommended Mafa Aluminiums to handle the glass installations.Within three months of completion, the aluminium doors installed by Mafa Aluminiums stopped functioning properly. I contacted Mafa Aluminiums, and they initially came to fix the doors. However, when the problem persisted, they demanded a call-out fee despite the fact that the doors had failed within three months of installation. I requested a compliance certificate to confirm that the work was completed according to standards, but they refused, stating that no agreement existed regarding such certification. My dispute is that: The doors failed within an unreasonably short period, which indicates poor workmanship or defective materials. Charging a call-out fee under these circumstances is unfair and unreasonable. A compliance certificate should be issued upon completion of such work to confirm adherence to industry standards.
0 replies
1 month ago
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I am writing to formally raise a complaint regarding unauthorized deductions from my mother’s SASSA grant. These deductions are allegedly for a policy that she never joined. I contacted your office at [086 166 6333] to request a copy of the contract as proof of her enrollment. Unfortunately, your complaints department was unable to assist, stating that a thumbprint was used as a signature. You advised that an investigation would be conducted once my mother’s details (ID, affidavit, and bank statement) were submitted to your WhatsApp number [064 592 1014]. However, this number does not appear to provide proper assistance or verification options, which raises further concern. It is deeply troubling that elderly citizens are being exploited in this way, with deductions made without their knowledge or consent. I urge your company to take immediate action to resolve this matter, stop the deductions, and refund the amounts already taken.
0 replies
15 months ago
Unsatisfactory Service
In 2024 when I conducting my Tax Returns, SARS Advised that I received interest/ Earnings from Capitec Bank.I had to send a dispute to SARS and uploaded a closed account letter ,SARS declined the letter.SARS wants a letter that stipulated that I didn't receive any Interests from Capitec and they need to remove the third party information.When I visited the branch they could get any information from acc 2100225324 and when I contacted Capitec Head office they wanted me to open the account to be able to be able to assist me.The consultant at the Brits Mall confirmed that the accounts that start with 21 are recent accounts,but still they cannot assisted me for 2nd time as again the Head Office was contacted.I am really upset as SARS referred me to them as the banks are they one conducting returns from their side.I paid 105 000 to SARS including the R6085 that SARS said I earned the interest from Capitec. I need this to be sorted out as soon as possible as SARS need that letter
1 reply
15 months ago
Poor service
I am really not happy with Monitor Net service,when I joined the sales person told me that if the alarm goes off they contact you and if we don't answer they send Arm Response from other security suppliers that are around in Soshanguve. I send them an email on the 3rd March to request amendments of contact details that they remove the other 2 people on the contact list ,and add new.I requested that those 2 people to be the priority to be contacted when the alarm goes off but it is not happening as they still contact me as first preference and I am not staying with the students. On the 08th March 2025 I pressed the panic buttons more than 3 times to check their response,they contacted me and I didn't answer and they contacted those 2 students, and also they didn't answer.I am running a students Accommodation and I have 28 students that uses laptops and I see that they are not safe at all as you don't send Arm Response at all. You only send out a person after 3 hours to check the alarms,without a detailed information about the person or any communication that he is coming.how sure are we that we should open for him? I am not happy at all and I believe you all know the crime of Soshanguve ,and I am paying alot to experience a poor service. I would like to cancel the policy.
0 replies
24 months ago
Bad service
I ordered Large Fuller Butt and I received the order today 2024/06/03.When I open the box I found the parcel but the container inside lid it was already opened. I only found 30 tablets instance of 60 tablets. I am so angry as I spent my R500 to buy those and never thought I will experience this bad service. Kindly assist with this matter as it is urgent and I saw it it none refundable
0 replies
26 months ago
Unreachable
It's not easy to get through Mojave call centre 010001060.The contact number is not working at all,it has been 2 weeks with no luck.
0 replies
26 months ago
Bad service
I asked for the second contract with Telkom in February 2024 which is a router that I am using at Soshanguve xx.Before I opted for router I asked about a Fibre and I was told that Soshanguve doesn't have.I told the consultant that I need a router that will accommodate 28 people and she advised me of that router and the speed.She told me I am going to get the router that has aerials,when I went fir collect it was a disaster whereby I had to wait for an hour for the router and I told to leave,they will call me as they don't see my router. Ok I went there ,the following day i went without call I was told that the router with aerials is out o stock they have a normal white router. As a frustrated client I had to take that router as students needed to connect. I am so angry because my students have been complaining and I thought maybe it's network until I use a different network and it connect. I need to cancel this contract with immediate effect as I believe the consultant wanted sale ,but not putting herself into customer's shoes.
0 replies
27 months ago
Poor Service
I was upgraded last month for my 2 cars.I contacted Netstar that my NP200 was not active on the App,at least was assisted with the issue.I contacted again that when I press the panic button there is no response,and I told was to do a test and still no response.A call was logged and a lady called me to confirm my availability,I told her the Technician can come on saturday. The technician did not pitch until I called again yesterday 2024/02/05 and complained and the lady advised that she will find out from Head office for assistsnce.Till today no call ftom Nestar CAS 7588082 is not yet resolved and it is inconveniencing as I m no longer using my bakkie as I am scared if I get hijacked ,they won't be able to respond.I am no longer happy with Netstar I wish to cancel everything,and they don't make efforts to call a customer.
1 reply
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)