Ombudsman CGSO
Verified Business
Ombudsman CGSO
Verified Business
16 Reviews (last 12 months)
Responds in 324 hours 12 min
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Government & Ombudsman Services
324h 12mReply Time
-60 NPSUnlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 484 hours 18 min
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
Avg Reply
324h 12m
NPS Score
-60
Recommended: Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 484 hours 18 min
Review Distribution
2|16 Reviews
May '25 - Apr '26
5(26.7%)
4(0%)
3(0%)
2(0%)
1(73.3%)
5(26.7%)
4(0%)
3(0%)
2(0%)
1(73.3%)
Frequently Asked Questions About Ombudsman CGSO
Ombudsman CGSO has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 484 hours 18 min. Hellopeter has tracked Ombudsman CGSO across 118 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tasneem R
1 reviews | Active since Jan 2020
7 Mar 2026, 20:04
Consumer ombudsman
Really disappointed in the service. They clearly do not care about consumers. I reported my Samsung TV issue to them and they have not returned my calls or emails. And now Samsumg refuses to communicate with me as they say they have already communicated with the ombudsman. I contacted the ombudsman hoping for a solution but now more than before am I left stranded and without answers. My TV is still not fixed. And my issue with Samsung remains unresolved.
Helpful (0)
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Tasneem R
1 reviews | Active since Jan 2020
7 Mar 2026, 20:04
Consumer ombudsman
Really disappointed in the service. They clearly do not care about consumers. I reported my Samsung TV issue to them and they have not returned my calls or emails. And now Samsumg refuses to communicate with me as they say they have already communicated with the ombudsman. I contacted the ombudsman hoping for a solution but now more than before am I left stranded and without answers. My TV is still not fixed. And my issue with Samsung remains unresolved.
0
Replies (0)RE
Rudolf E
1 reviews | Active since Jan 2020
27 Feb 2026, 08:55
Escalation of Complaint – Reference 202601-0178149 – Ongoing Unauthorized Billing by MTN
I am writing to formally escalate my complaint under reference number 202601-0178149, currently being handled by Ms. Mpho Nuleheni. This complaint concerns ongoing unauthorized billing by MTN under account number BA116666084, with the latest invoice being MTNRO538220 dated 25 February 2026. To briefly summarise: I cancelled my original MTN contract after paying the required settlement amount. After cancellation, an additional product/service was loaded onto my account without my knowledge or consent. I repeatedly requested proof of who authorised this product. No proof of consent has ever been provided. The account was allowed to run into arrears. I was negatively listed with credit bureaus (ITC) on a disputed and unauthorised charge. It later emerged that ADMYNTEC Services was responsible for loading this product. After multiple exchanges, I received SMS confirmation that the service had been cancelled. Despite this, I received another invoice on 25 February 2026. In addition, I lodged public complaints on HelloPeter due to the lack of resolution through normal channels. This matter has now been under investigation for more than a month. However, billing activity has continued despite the dispute being formally registered. This creates the impression that the seriousness and urgency of the matter are not being prioritised. The core issues remain unchanged: No consent was ever provided for the additional product. No proof of authorisation has been supp**** despite multiple requests. Credit bureau listing was actioned on a disputed amount. Cancellation confirmation was received, yet invoicing continues. This has caused ongoing financial prejudice and administrative burden. I respectfully request: An expedited conclusion of the investigation. Immediate written confirmation that the account balance is corrected to zero. Removal of all adverse credit bureau listings. A full audit trail identifying who authorised the product and on what legal basis. Confirmation that no further invoices will be generated. This issue has been ongoing for approximately eleven months and should not require this level of persistence to resolve. I trust that this escalation will receive urgent attention.
Helpful (0)
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Rudolf E
1 reviews | Active since Jan 2020
27 Feb 2026, 08:55
Escalation of Complaint – Reference 202601-0178149 – Ongoing Unauthorized Billing by MTN
I am writing to formally escalate my complaint under reference number 202601-0178149, currently being handled by Ms. Mpho Nuleheni. This complaint concerns ongoing unauthorized billing by MTN under account number BA116666084, with the latest invoice being MTNRO538220 dated 25 February 2026. To briefly summarise: I cancelled my original MTN contract after paying the required settlement amount. After cancellation, an additional product/service was loaded onto my account without my knowledge or consent. I repeatedly requested proof of who authorised this product. No proof of consent has ever been provided. The account was allowed to run into arrears. I was negatively listed with credit bureaus (ITC) on a disputed and unauthorised charge. It later emerged that ADMYNTEC Services was responsible for loading this product. After multiple exchanges, I received SMS confirmation that the service had been cancelled. Despite this, I received another invoice on 25 February 2026. In addition, I lodged public complaints on HelloPeter due to the lack of resolution through normal channels. This matter has now been under investigation for more than a month. However, billing activity has continued despite the dispute being formally registered. This creates the impression that the seriousness and urgency of the matter are not being prioritised. The core issues remain unchanged: No consent was ever provided for the additional product. No proof of authorisation has been supp**** despite multiple requests. Credit bureau listing was actioned on a disputed amount. Cancellation confirmation was received, yet invoicing continues. This has caused ongoing financial prejudice and administrative burden. I respectfully request: An expedited conclusion of the investigation. Immediate written confirmation that the account balance is corrected to zero. Removal of all adverse credit bureau listings. A full audit trail identifying who authorised the product and on what legal basis. Confirmation that no further invoices will be generated. This issue has been ongoing for approximately eleven months and should not require this level of persistence to resolve. I trust that this escalation will receive urgent attention.
0
Replies (0)NP
IH
I H
1 reviews | Active since Jan 2020
5 Feb 2026, 07:06
CGSO complaint lodged – no feedback after exceeded response timeframe
I lodged a formal complaint with the Consumer Goods and Services Ombud (CGSO) under reference 202512-0177332 regarding a dispute with Takealot and a supplier selling underweight goods. On 07 January 2026, I was advised that my complaint had been sent to the supplier and that feedback would be provided after an indicative period of 15 business days. That timeframe has now been exceeded by a significant margin. Despite multiple follow-ups, I have received no further communication, status update, or indication of progress from the CGSO. While I understand that investigations can take time, a complete lack of communication after stated timelines have elapsed is concerning. As an ombud body, I would expect at minimum: Ongoing communication Status updates when timelines are exceeded Transparency regarding next steps I am posting this review to request accountability and a response, and to highlight the lack of communication experienced during this process.
Helpful (0)
|Replies (0)IH
I H
1 reviews | Active since Jan 2020
5 Feb 2026, 07:06
CGSO complaint lodged – no feedback after exceeded response timeframe
I lodged a formal complaint with the Consumer Goods and Services Ombud (CGSO) under reference 202512-0177332 regarding a dispute with Takealot and a supplier selling underweight goods. On 07 January 2026, I was advised that my complaint had been sent to the supplier and that feedback would be provided after an indicative period of 15 business days. That timeframe has now been exceeded by a significant margin. Despite multiple follow-ups, I have received no further communication, status update, or indication of progress from the CGSO. While I understand that investigations can take time, a complete lack of communication after stated timelines have elapsed is concerning. As an ombud body, I would expect at minimum: Ongoing communication Status updates when timelines are exceeded Transparency regarding next steps I am posting this review to request accountability and a response, and to highlight the lack of communication experienced during this process.
0
Replies (0)GM
Genevieve M
1 reviews | Active since Jan 2020
29 Jan 2026, 06:42
Lack of service and feedback
Good day, I logged a complaint with the CGSO on 19 January 2026 regarding an Airbnb credit that is required to be refunded as cash. To date, I have not received any updates on this matter. I have sent multiple follow-up emails to Keabetswe Seapi but have not received any response. I also note that there are previous complaints on record regarding a lack of feedback and service in this regard. Given the lack of progress, I kindly request that my case be reassigned to an alternative representative who will actively attend to and resolve the matter. I would appreciate your urgent assistance and feedback.
Helpful (0)
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Genevieve M
1 reviews | Active since Jan 2020
29 Jan 2026, 06:42
Lack of service and feedback
Good day, I logged a complaint with the CGSO on 19 January 2026 regarding an Airbnb credit that is required to be refunded as cash. To date, I have not received any updates on this matter. I have sent multiple follow-up emails to Keabetswe Seapi but have not received any response. I also note that there are previous complaints on record regarding a lack of feedback and service in this regard. Given the lack of progress, I kindly request that my case be reassigned to an alternative representative who will actively attend to and resolve the matter. I would appreciate your urgent assistance and feedback.
0
Replies (0)GM
Godfrey M
1 reviews | Active since Jan 2020
22 Jan 2026, 12:10
Commendation: CGSO’s Role in Safeguarding Consumer Rights
Dear Ms. Hartley, I wish to extend my sincere gratitude for your assistance in resolving my complaint. I confirm that I have successfully received my R200.00 Shoprite digital voucher, and I appreciate the clarity provided regarding its redemption process. I would also like to commend the CGSO for its unwavering commitment to supporting consumers through free, independent dispute resolution that ensures fairness between customers and suppliers. Your mandate to uphold the Consumer Protection Act and enforce the Industry Code of Conduct is especially vital for vulnerable customers who may feel powerless or frustrated when dealing with large retailers. By acting as a bridge between consumers and businesses, the CGSO not only resolves disputes but also restores confidence, promotes good conduct, and safeguards the rights of individuals who might otherwise struggle to have their voices heard. This dedication to fairness and accountability is a true service to the public and a reassurance to those who rely on your support. Thank you once again for your professionalism and for ensuring that this matter was handled with care and diligence. Kind regards, Mr. Godfrey Lebohang Maje
Helpful (0)
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Godfrey M
1 reviews | Active since Jan 2020
22 Jan 2026, 12:10
Commendation: CGSO’s Role in Safeguarding Consumer Rights
Dear Ms. Hartley, I wish to extend my sincere gratitude for your assistance in resolving my complaint. I confirm that I have successfully received my R200.00 Shoprite digital voucher, and I appreciate the clarity provided regarding its redemption process. I would also like to commend the CGSO for its unwavering commitment to supporting consumers through free, independent dispute resolution that ensures fairness between customers and suppliers. Your mandate to uphold the Consumer Protection Act and enforce the Industry Code of Conduct is especially vital for vulnerable customers who may feel powerless or frustrated when dealing with large retailers. By acting as a bridge between consumers and businesses, the CGSO not only resolves disputes but also restores confidence, promotes good conduct, and safeguards the rights of individuals who might otherwise struggle to have their voices heard. This dedication to fairness and accountability is a true service to the public and a reassurance to those who rely on your support. Thank you once again for your professionalism and for ensuring that this matter was handled with care and diligence. Kind regards, Mr. Godfrey Lebohang Maje
0
Replies (0)CR
Callorin R
1 reviews | Active since Jan 2020
15 Jan 2026, 16:40
Lack of Pressure
I was told to remove a review that I left about the CGSO last year due them “winning” my case. However , the lack of communication , the lack of urgency and the lack of commitment to get my issue closed and resolved after my case went in favor is shocking. I should have just left my review here for everyone to see that what I said is true about the CGSO. The person handling my case Diketso , does not respond to emails , if he does he takes about 2-3 days to respond sometimes even longer. When I call into speak to him , no one can put me through to him. CGSO , I expect my case being handled to be resolved and sorted out with the third party involved as they have been out as non chalent as you. Seems like the only way things get handled efficiently and effectively is when one takes to social media and outs you on your wrong , because clearly you are oblivious of how annoying all of this back and fourth is. I expect better.
Helpful (0)
|Replies (0)CR
Callorin R
1 reviews | Active since Jan 2020
15 Jan 2026, 16:40
Lack of Pressure
I was told to remove a review that I left about the CGSO last year due them “winning” my case. However , the lack of communication , the lack of urgency and the lack of commitment to get my issue closed and resolved after my case went in favor is shocking. I should have just left my review here for everyone to see that what I said is true about the CGSO. The person handling my case Diketso , does not respond to emails , if he does he takes about 2-3 days to respond sometimes even longer. When I call into speak to him , no one can put me through to him. CGSO , I expect my case being handled to be resolved and sorted out with the third party involved as they have been out as non chalent as you. Seems like the only way things get handled efficiently and effectively is when one takes to social media and outs you on your wrong , because clearly you are oblivious of how annoying all of this back and fourth is. I expect better.
0
Replies (0)CR
Callorin R
1 reviews | Active since Jan 2020
10 Dec 2025, 08:58
FUTILE and UNHELPFUL Service
What a terrible experience I have had with the CGSO. I had an agent assigned to my case Mr Diksetso Makgopa , all I have to say is that he is terrible at his job. It has been almost 3 weeks since I am waiting for response from him via email and I am waiting for a phone call from him to give me an explanation on my case. Please tell why do we as consumers have someone to complain too and yet we get silenced and left in the dark? Are they scared to stand up for customers ? Are they afraid of getting answers for consumers. I have had endless fights with the Ombud , I have sent endless emails to Diketso and what do I get in return zero responses and useless generic email responses. Where is the accountability and who can I speak to to get this matter escalated. Clearly Diketso does not like doing his job properly. I hope you see this CGSO and I would expect a call from your complaints manager as I have a lot to mention to them. Looking forward to a non - generic response from you CGSO.
Helpful (0)
|Replies (0)CR
Callorin R
1 reviews | Active since Jan 2020
10 Dec 2025, 08:58
FUTILE and UNHELPFUL Service
What a terrible experience I have had with the CGSO. I had an agent assigned to my case Mr Diksetso Makgopa , all I have to say is that he is terrible at his job. It has been almost 3 weeks since I am waiting for response from him via email and I am waiting for a phone call from him to give me an explanation on my case. Please tell why do we as consumers have someone to complain too and yet we get silenced and left in the dark? Are they scared to stand up for customers ? Are they afraid of getting answers for consumers. I have had endless fights with the Ombud , I have sent endless emails to Diketso and what do I get in return zero responses and useless generic email responses. Where is the accountability and who can I speak to to get this matter escalated. Clearly Diketso does not like doing his job properly. I hope you see this CGSO and I would expect a call from your complaints manager as I have a lot to mention to them. Looking forward to a non - generic response from you CGSO.
0
Replies (0)