Pathetic service and unprofessional employees!

This is by far the worst organisation ever! My father passed on in 2007 and I received a call on the 05/11/2021 from Portia R who asked for a signed acknowledgement stating that I am indeed the deceased daughter as he did not list any beneficiaries and was not married.

I sent the acknowledgement accompanied by my ID and my father's death certificate, she sent an email to Tiffany Erasmus who left the email there unattended until I decided to contact them again on the 7th of April, it was only then that she escalated the email to Thembakazi Nombewu who did not get back to me until I called again on the 21st on April where she told me she'd only contact me once she gets to my dad's name...

She called me a few minutes later asking for my email and I told her that I was cc'd on the email sent by Tiffany then she said she'd email me a checklist, there's been nothing until now.

I called again on the 26th at and todaywas told she's off sick and would be available today. I called again today at 09:38 and was told that she's on a call and she would get back to me, it's now 12:44 still nothing and their line is no longer going through.

Your service is pathetic! 5 months waiting for a response about someone who passed on close to 15 years ago! Also Thembakazi has no telephone etiquette whatsoever, how do you say "sharp" to a client when you end a call?

It's a lot really!