Absolutely Disgusted – Worst Service Ever from Dave Sheer Guns and Holosun Support!

Absolutely Disgusted – Worst Service Ever from Dave Sheer Guns and Holosun Support!

I bought a brand-new Holosun 407K red dot from Bunker Arms at Huntex. Three weeks later, the battery was already dead. I replaced it myself, but accidentally inserted it upside down. When I tried to open the battery tray again, it wouldn’t budge — completely jammed. I took the unit back to Bunker Arms, where they said they’d send it to the Holosun supplier.

One week later, I went to collect it… only to find my brand-new red dot scratched, dented, and with a damaged rubber seal. It looked like someone used an excavator to force it open! When I asked Bunker Arms about it, they simply shrugged and said it wasn’t their problem — I must speak to the agents who “fixed” it. They gave me a number for someone named Brian.

Turns out Brian is from Dave Sheer Guns — and he was without a doubt the rudest, most arrogant and unhelpful person we’ve ever dealt with. He kept blaming me for inserting the battery wrong (as if that justifies destroying the unit), and at one point even suggested I scratched it myself! He told me to bring in my brand-new P365 X-Macro to check for “misuse” — a gun that hasn’t even been to the range yet and doesn’t have a single mark on it!

Then he admitted that other clients have also inserted batteries upside down before, but “this has never happened,” so I “must have done something wrong” and jammed the tray. Newsflash: If it was only upside down (not the wrong size), why on earth would opening the tray cause permanent damage unless the unit itself was faulty?

To top it off, he kept raising his voice, repeatedly saying, “WHAT DO YOU WANT ME TO DO?!” and shouting “I WILL NOT give you a new unit!” The unit is now scratched, dented, and possibly no longer waterproof — and we never even used it once on the range!

This is the worst customer service we’ve ever experienced. They fixed one problem and caused even more damage.

Do yourself a favour: Avoid Holosun. Avoid Bunker Arms. Avoid Dave Sheer Guns. If you want proper optics with decent customer support, go with Vortex.

This experience left us furious, disappointed, and out of pocket — with a product that now looks second-hand after just three weeks. Never again.