LACK OF SERVICE

Item: Burger King South Africa
Rating: 1
Author: Lauren S

I ordered a cheeseburger and chilli cheese fries and the fries were cold and stale, no jalapeños. This was my last money, I’m really gutted.

Helpful (0)

Replies (106)

0

Replies (106)

Burger King South Africa's replyOfficial

10 Mar 2026, 10:31

Hi there,

I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email up your till slip and images of the meal that you received on customercare@whopper.co.za

Best regards,

Burger King South Africa's reply10 Mar 2026, 10:31

Official

Hi there,

I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email up your till slip and images of the meal that you received on customercare@whopper.co.za

Best regards,

LS

Lauren S's updateReviewer Update

12 Mar 2026, 13:30

How can you ask me now for my payslip? And a picture of the meal? Do you know when I wrote this complaint? I’m taking this ****ing further right ****ing now

LS

Lauren S's update12 Mar 2026, 13:30

Reviewer Update

How can you ask me now for my payslip? And a picture of the meal? Do you know when I wrote this complaint? I’m taking this ****ing further right ****ing now