Unitas hospital in centurion has refused treatment in an emergency situation!!! They sent me home and said they cannot help me!

On 14 March 2026, I had an emergency whereby I crushed my finger and needed to seek urgent medical care. I called Unitas hospital in centurion 4 times between times 18:16-18:24pm asking if I would be covered for treatment by my medical aid and the receptionist confirmed that yes I can come in and they will treat me. I get to the hospital and I am refused treatment. I ask for the night matron on duty who was so unhelpful and cold towards me physically seeing how swollen and blue my finger had already turned and how much pain I was in and she refused to treat me and told me she cannot help me and sent me home with no help. I was left stranded, in pain, afraid of loosing my finger and what would happen as it kept swelling by the minute. The next day I went to my gp in Jean avenue and he sent me back to the same hospital for treatment and an xray. Upon arriving at the u it’s hospital radiology department they assist me, I ask the lady assisting my in radiology if I am covered or need to pay anything and she said no it is full cover they will see to me shortly. I explained to the radiologist that I was refused treatment or to be admitted the night before and she was shocked at the fact that a hospital turned me down for treatment when I gave medical aid. A few days later the same radiology department sends me an email with an outstanding balance that I need to pay. This is absolutely disturbing!!!! The same hospital that turned me down for treatment, provides an xray the next day and then demands money from me?! After going back to my gp, he says the finger is crushed I need to go to a hospital, he prescribed no medication and did not treat my injured finger. I had to end up going to the provincial Pretoria West Hospital for treatment and they were so helpful and kind to me. The disappointing thing is that I cannot understand how Unitas/burger hospital can refuse treatment in an emergency when I am covered by my medical aid!. How is this okay and acceptable???