Brand new heater rendered useless in a few months

I bought a paraffin heater for R999 at Burmeisters in East London, last year in February. I brought it back in April because of an annoying sound it made when in use and the net inside started tearing. I was helped by a gentleman called LOUIS....HE TRIED TO FIX THE HEATER...I WAS NOT HAPPY AT ALL BECAUSE THE HEATER WAS NEW...WHEN THE SAME THING HAPPENED ON JULY AND THE HEATER COULD NOT BE USED. I ASKED MY DAUGHTER TO PUT IT IN THE GARAGE. THIS YEAR ( 2018) IN APRIL, I VISITED BURMEISTERS TO BUY MYSELF A GAS HEATER BT THERE WERE NO GAS HEATERS IN STORE...I NARRATED THE STORY OF MY OLD HEATER AND THE GUY REMEMBERED ME AND ASKED ME TO BRING IN THE HEATER. I DID BRING IN THE HEATER AND LOUIS CALLED THEIR SUPPLIER IF THEY CAN FIX THE HEATER FOR ME BECAUSE IT WAS SAID A CERTAIN PART WAS MISSING OF WHICH I HAD NO KNOWLEDGE OF....THE SUPPLIER SAID "NO" AND LOUIS TRIED TO STRIP A NEW HEATER SO AS TO GET THIS MISSING ONE BT THESE HEATERS WERE NOT THE SAME...I WILL APPRECIATE ANY KIND OF HELP ....BUYING A HEATER WHICH I NEVER ENJOYED SADDENS ME A LOT...I AM A REGULAR BUYER AT BURMEISTERS.

Please contact ********** (Miss Magubeni) whom is my mother, for communication.