It Takes Just One

No doubt, someone at this company is Client Centric. You can see it on their web, its all about the Client.

Unfortunately it just takes one to demolish this value.

My saga started on the 3rd of February, when I excitedly place the order for my business.

To avoid repeat emails regarding the purchase, I detailed the company and my information. This being the first time I had engaged in this product.

Although the details were clearly stated, I received three mails requesting clarification as to who must be registered. I was not aware that you can register as a person, I believed barcodes where app**** to a particular item.

No matter we got through this, without incident.

The SLA is 24hrs from purchase to delivery, however, as I paid late on Saturday, I presumend I would receive these by Tuesday at the latest.

I must mention that I thanked the clerk for her assistance and waited for the codes to arrive.

On the 7th of February, I sent another mail advising that these had still not arrived. No reply received

On the 8th of February, 08h00 , I made the fatal mistake of requesting feedback re the arrival of the codes.

At 08h11 I received a reply, albeit rude and accuseatory,

"You literally sent me an email thanking me for the barcodes and now you claim to not have received them?

Now to be clear the thank you email was sent on the 5th of February at 13h37.

Literally has been used out of context.

Not to belabour the point, however, I was given training from the clerk on what is unprofessional and what was said in relation to my reasonable query.

When claim is used, it sets the tone of one person not speaking the truth, or the statement not being accepted as the truth.

I was enreaged, as did ask what was wrong wrong with her? I have never heard of a client being spoken to in this manner. All based on a reasonable question.

In total 28 emails were sent, 15 A4 pages betwen 3 and 8 Feb, 8(est.) were related to core business, the balance was staff ranting, 71.43%. I was told that the codes were sent on the 6th, however, these were not received.

At your peril......

I