SM
Sharon M
Active since Jan 2020
23
Reviews
0
Industries
Reviews
23 reviews11 months ago
Commited Client Service :From Butcher to Baker to Shelf Packer!
Spar Strubensvalley have the most pleasant staff and knowledgeable, despite which department they work in. They actually lead you to the product you were looking for, not just wave vaguely in the direction on said item. Well done to them.
0 replies
14 months ago
Auto Mechanic ! Does Not Get Better Than This.
Without a doubt the best experience I have had with an auto mechanic. Given that this is a stressful time, having a car that needs engine repair, the horror of not know the in's and out's of the problem, counting the costs of a non budget item, right? Well, Andre arrived, and in an instant got to reviewing the problem, clearly he knows his stuff, inside and out. Hands on, took me through every inch of the problem and the costs, which I might add, are fair and below market for important replacements. Even saved us money by offering to repair an item which did not need replacement. Genuine, honest, and commited. Thank you Andre!
0 replies
20 months ago
Bolt Drives It Home and Much More
I used Bolt, by choice, even though I have my own transport, but could not face the Johannesburg traffic. It is beyond the pale. 4 days, in and out. The experience was magic. Engaged drivers, pleasant, informed and great sense of humour. Not to mention being bang on time in both directions, genuinely finding the quickest route away from the mess, returning my cell which I left in the car, and sharing lie experiences along the way. Well done to them, they make the difference and Bolt drives it home.
0 replies
22 months ago
Client Centric - Commitment as it should be.
Once in a lifetime, are your fortunate enough to deal with a company that walks it's talk, and provided consistant client service, at the highest level. This company is Outsurance, Precious Nkhwashu, is the consultant who assisted me with a vital life policy, which needed to be brought to their attention in terms of debit dates. Precious, on behalf of Outsurance, who empowered her to actually provide the stellar service I received from her, remained connected to me and my concerns, up to and including a return call from her today in response to my query made throught the general call center. How she found me through this call is, of itself, amazing. Not only was assistance and beyond provided, the continuity of contact was upheld. So very well done. This is a product that has a lifetime of my support and respect for Precious, who actually cares. So limited in this day and age.
53 replies
22 months ago
No Words Can Describe This *********** Bankn- Capitec
I cannot verbalize the experience I have gone through for a week now, and no closer to being resolved. Despite Capitec opening accounts left right and center for ****mers, I, verified and qualified and all the other requiremnets, cannot get them to activate my app. One shining light is Brogan, who has been assisting me, but handicapped due to the thick mist of various department to do thier jobs. Anyway I do not recommend this bank at all. Note to Capitec, who monitors this site. DO NOT ATTEMPT TO CONTACT ME REGARDING THIS SUBMISSION. I DO NOT DEAL IN TEMPLATE TALK
53 replies
22 months ago
Outrageous disregard for clients
Regardless if the *****ulant circumstances and proof that the ********s hold Capitec bank accounts, no attempt is made to assist their genuine clients to : 1. Recover funds, or endeavor to 2. Close the offenders Capitec account Capitec do however, extract continuous service fees which are deducted without checking with you why your online payment limit was amended thus the pmt failing. Bang service fee charge. The online pmt limit was amended to protect my account by myself, from ****mers tge bank welcome as clients
53 replies
25 months ago
On top of their profession.
To know you are providing your pets with the best possible consultation and treatment, is a privilege. This is provided by the 2 vets who have the calling, the empathy and the knowledge to impart the best possible experience for the pet and put the owner at ease, instantly. The two doctors, Dr Jackson. And Dr...( I do not know his name?, as well as the receptionist, sre on top of ghrir game. Not firgetting the handlers who appear as if by magic to help you with grtting the patient yo where they should be. Now this is a Team.
0 replies
26 months ago
It Takes Just One
No doubt, someone at this company is Client Centric. You can see it on their web, its all about the Client. Unfortunately it just takes one to demolish this value. My saga started on the 3rd of February, when I excitedly place the order for my business. To avoid repeat emails regarding the purchase, I detailed the company and my information. This being the first time I had engaged in this product. Although the details were clearly stated, I received three mails requesting clarification as to who must be registered. I was not aware that you can register as a person, I believed barcodes where app**** to a particular item. No matter we got through this, without incident. The SLA is 24hrs from purchase to delivery, however, as I paid late on Saturday, I presumend I would receive these by Tuesday at the latest. I must mention that I thanked the clerk for her assistance and waited for the codes to arrive. On the 7th of February, I sent another mail advising that these had still not arrived. No reply received On the 8th of February, 08h00 , I made the fatal mistake of requesting feedback re the arrival of the codes. At 08h11 I received a reply, albeit rude and accuseatory, "You literally sent me an email thanking me for the barcodes and now you claim to not have received them? Now to be clear the thank you email was sent on the 5th of February at 13h37. Literally has been used out of context. Not to belabour the point, however, I was given training from the clerk on what is unprofessional and what was said in relation to my reasonable query. When claim is used, it sets the tone of one person not speaking the truth, or the statement not being accepted as the truth. I was enreaged, as did ask what was wrong wrong with her? I have never heard of a client being spoken to in this manner. All based on a reasonable question. In total 28 emails were sent, 15 A4 pages betwen 3 and 8 Feb, 8(est.) were related to core business, the balance was staff ranting, 71.43%. I was told that the codes were sent on the 6th, however, these were not received. At your peril...... I
0 replies
27 months ago
Commitment under stressful conditions
Having had our entire cul de sac dug up by Jnb Water, due to a burst pipe, we then discovered that the fibre lines went with the old water pipes.. The "no connection" was reported to our service provider, Monday mid morning, by 14h30ish, the technical team was on site, confronted by numerous trenches. They soon got to work and by Tuesday we were all connected. To be on the safe side, one technician, Jacques, spent the entire HOT day double checking all. Today, Jacques, again, co-ordinated by Ntando Magubane, conducted a house to house inspection, checking if the equipement was in working order. One could not ask for more. Well done.
58 replies
27 months ago
SME;s Gift for Marketing
Agora Marketing, Elizabeth, is right on point. My brand and where I want to take it, was understood with just a few comments from me and intro video. Commits to the project, , works fast, and offers pearls of wisdom outside of the brief, and working hours. Rare indeed. Well done. Loved what has been acomplished so far. Rates are reasonable, especially for SME's, which is the focus.
0 replies
Review Distribution
5 Star
15 (65.21739130434783%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (34.78260869565217%)