Speedy Exchange by Buycycle

In usually come to Hello Peter to complain but today I am here to complement excellent service. I recently purchased a bicycle light online from Buycycle. The item was delivered to me within 3 days as promised. When I went to fit the light on my bicycle , i switched the light on to see how it operates and discovered that two of the led lights were non functional This was on Thursday night , 17th September 2020. I emailed bicycle on friday morning and while waiting for a response the courier arrived at my house to fetch the light. Fearing a con I told him that I want to check with Bicycle first. I found an email in my inbox from Bianca explaining that they have dispatched a courier to collect the light to be exchanged. The email included a pre printed waybill that I had to print. The courier provided a courier bag signed the waybill and off he went and I resigned myself to at least 10 days wait for the exchange to happen. Today, Tuesday, 22 September 2020, the courier arrived at 11 am as promised with my exchanged light in hand and I am the happy owner of a fully functional cycle light. Thank you Bianca for arranging such a quick exchange of a faulty product especially since the product is Cape Town sourced. This amazing turnaround time of a little more than 2 days is testimony of what can be done when everybody commits to working to keep the customer happy. Well done to all involved in the supply chain from start to end, I will definitely buy from BuyCycle again.