Active since Aug 2017
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8 reviews41 months ago
Vox telecom and vumatel lies
Up until Thursday, 8th December 2022, i have had no reason to be unhappy with Vox telecom's offering of internet services. I have generally had good connectivity for two years with very few problems. If i have a problem, it is usually resolved very quickly. Prior to Thursday, 8th December 2022, I was advised that I would have no internet connectivity on 8 December between the hours of 8am and 3pm due to infrastructure maintenance by Vumatel. Well, I am on day 5 of no connection to the internet whatsoever. I get emails sent to me indicating that services have been restored when in fact they have not. If i try to call Vox telecom customer care (?) line, on gets the computerised answering services directing you what to do, you follow the instructions and the get put on hold and told you are number x in the q. Before your call is answered, it gets disconnected after 14 minutes and you have to start again. This is really the worst service i've experience from any company ever. They need to sort out this problem with vumatel urgently so that my services that I have paid for can be restored.
264 replies
50 months ago
Cartrack doesn't listen to clients
Actually this company doesn't deserve any stars. I have recieved so many phone calls from this company since the beginning of 2022 and everytime I tell them I don't own a car and have no need if the product but the calls still keep coming. Get your act together car track and stop hassling me with hard sell tactics
53 replies
50 months ago
FNB preemptive, singular decision if guilt
I don't mind somebody sending me a reminder to pay a debt but FNB has taken this to a whole new level - FNB: You've not honoured your commitment to pay on 1568.97 on 20220225 on your FNB Personal Loan. Reply YES for a call back to make a payment arrangement. FNB a div of FRB Ltd NCRCP20,FSP3071 Today is 23022022, can FNB please explain how it is possible to have not honoured a commitment that is due in two days? To make matters worse they sent the same message again 2 minutes later???? I am aware that there is an element of artificial intelligence in technology these days but can one call this intelligent business operations?
53 replies
67 months ago
FNB's Slogan "How can we help You" is meaningless because service is a word that don't understand
I wish I didn't have to award stars for service because what happened today deserves minus 100 stars for the absolutely arrogant terrible service that I got at FNB Mall of the South this morning. After the passing of my wife, her retirement fund has asked for their documents regarding banking details signed by a bank official confirming the system generated banking account confirmation letter. This morning I took my daughters confirmation of banking details letter with the document from the retirement fund to be signed by a banking official at FNB Mall of the South. The banking confirmation letter was signed by a commissioner of oaths to prove it was a bona fide copy of the original. After sitting in the banking hall for over an hour, I was called to the counter by a banking official. I explained the situation and added the fact that as a nursery school teacher who works from 6am to 5pm everyday, it is very difficult for her to get to the bank and she asked me to bring the documents for sign off. The bank official glanced at the documents and bluntly told me that unless the account holder is present, she cannot assist me in any way at all and made it very clear with her body language that any further discussion was out of the question. I then took the documents and left before I said something bad as I was furious that she was not even willing to find a solution to the problem - rules is rules so go away was the very clear message. So much for the slogan "how can we help you" because it is very clear FNB DOESNT WANT HELP, ONLY ENFORCE RULES.
53 replies
68 months ago
Speedy Exchange by Buycycle
In usually come to Hello Peter to complain but today I am here to complement excellent service. I recently purchased a bicycle light online from Buycycle. The item was delivered to me within 3 days as promised. When I went to fit the light on my bicycle , i switched the light on to see how it operates and discovered that two of the led lights were non functional This was on Thursday night , 17th September 2020. I emailed bicycle on friday morning and while waiting for a response the courier arrived at my house to fetch the light. Fearing a con I told him that I want to check with Bicycle first. I found an email in my inbox from Bianca explaining that they have dispatched a courier to collect the light to be exchanged. The email included a pre printed waybill that I had to print. The courier provided a courier bag signed the waybill and off he went and I resigned myself to at least 10 days wait for the exchange to happen. Today, Tuesday, 22 September 2020, the courier arrived at 11 am as promised with my exchanged light in hand and I am the happy owner of a fully functional cycle light. Thank you Bianca for arranging such a quick exchange of a faulty product especially since the product is Cape Town sourced. This amazing turnaround time of a little more than 2 days is testimony of what can be done when everybody commits to working to keep the customer happy. Well done to all involved in the supply chain from start to end, I will definitely buy from BuyCycle again.
0 replies
69 months ago
Dot sure/Pet sure excellent service
My wife insured our two Rottweiler pups with dot sure. When she passed away suddenly in July 2020, I inquired whether we could just change the banking details on the policy. Thabo Mabunda assisted me and a day later Chuma Mooi contacted me and assisted me to transfer all the information into a policy in my name with the minimum of fuss. She even called me back to save my airtime! A thoroughly professional yet friendly, helpful experience, WELL DONE!
53 replies
79 months ago
MTN just do their own thing, ***** the customer.
I wonder if MTN know what they are doing because I received the following messages this week (actual SMS's reproduced with date and time): Tuesday 29 October 2019, 09H41 - Yello, this is a reminder to pay R***.xx to stay connected. If no payment is received, your services will be suspended in 2 days. You can pay........ Thanks for the reminder MTN, I had forgotten to pay, I made payment very early in the morning on Wednesday 30 October 2019. Wednesday, 30 October 2019, 04H17 - (From MTN) Yello, we have received notification of the payment made on your MTN account on the amount of R***.xx, Kind regards MTN. Take note that this payment was made WITHIN the 2 day time frame granted by MTN. Thursday, 31 October 2019,09H07 - Yello, We have had to suspend your ability to make outgoing calls due to NON-PAYMENT of your MTN account. Please pay R***.xx with mymtn app or via ABSA, FNB or STD Bank Using your account no. or cellphone as reference for payment. How does a multinational company operate when they give you 2 days to make payment, then acknowledge your payment made within 24 hours and then 24 hours later, suspend your service? Please don't blame your IT systems for this mess as the IT system was programmed by a human somewhere.
105 replies
80 months ago
Does Discovery Health know it Butt from its Elbow?
I inadvertently paid my April 2019 contributions later than usual and since then I have experience continuous, ongoing issues to get my medical aid active again. After paying a double contribution, as agreed with the finance department last week (17 September 2019) on 29 September 2019. This would bring my membership paid up until end of October 2019 with the next contribution for November 2019 to be debited to my Bank account on 10 October 2019. At 10:19 today i received an email confirming that my double payment had been recieved and and my membership had been reinstated. At 10:47 i received a 2nd email stating that my membership had been withdrawn effective 31 July 2019. how is it possible that a company such as Discovery Health can send out such conflicting messages within 30 mins of each other? This means that effectively i have given Discovery Health a 12600.00 interest free loan until this matter is sorted out. This is **** poor service from the supposedly best financial service company in South Africa, very disappointed.
210 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)