Unprofessional

<p>I bought a "Ratchet Spanner set" and a MTB multitool from Buycycle on 20/09/2016. The delivery came at first without the multitool and the wrong spanner set (Non ratchet). I complained with them  and then they asked for photos of the parcel. I received the multi tool then a few days later and they arranged for pickup a few days later of the wrong spanners and then sent me the wrong spanner set (again non ratchet).  After doing some research I noticed that the wrong spanner set is advertised on their website with the wrong specs.</p> <p> </p> <p>I then asked them to fetch this set again and rather give me a refund. They promised me the refund, which I am still waiting for up until now!!! So now I am without the spanners I wanted and the money I paid for it.</p> <p> </p> <p>The communication from them is not great as I have to keep contacting them for an answer.</p> <p> </p> <p> </p>