poor customer service and tired of excuses

<p>Today is the 05/09/2016 and I have still not received any response from the people in charge at your company regarding the reimbur*****t of funds for my mom and myself  I had sent an email and as expected, it was read and not replied to. Why are empty promises be in made on hello peter whenever I post a review yet thereafter no one even attends to my emails or calls, I get told by the receptionist that these people are not in and to leave a message and they never return my calls. I need to know what has happened to our money as this is ridiculous that we have to chase what belongs to us. Your contract stated payment upon cancellation of the licence of all funds thst were left over and your company gas not adhered to that contract. The customer service that I received is so poor that np one is able to give me a good enough reason or an answer as to when we will receive our money. What you people have behaved this way had it been reversed and it was your money. The ignorance that I have received from this company is terrible. It honestly seems as if our money will never be given back to us. 6 months is too long to wait for this. I wonder if other people are treated in this manner. </p>