No response to email

I have been called by a person claiming to be from this practice. I emailed the practice (to the email provided on their site) to confirm if such a person was indeed working there or if I was being setup for a ****. The email was sent on the 6th of November 2024. To date I haven't received a response from them, do they even care if people email them? Or are they looking out for high rollers and jumping to assist only them?