Empty promises and bad client service

If anybody is still thinking of joining Byers Security, I would think twice and definitely not recommend them. Their sales staff makes all kinds of promises, indicates it is included in the joining fee and can then not deliver on it. Empty promises. The technical team did not even know the Texecom app and admitted that. The salesperson was fully aware of the type of panel I have and still indicated that he worked with those panels while he was at Chubb. They even had to phone the Texecom technician for assistance. Now the sales manager has phoned me and is not prepared to compromise and is adamant that I pay for the additional wire that needs to be installed to connect the panel to the electric fence energizer. Thus I have cancelled my contract with them with immediate effect. Obviously is new business not a priority and neither is client satisfaction.