Commitments that don't hold water

<p>CC Waterproofing began work on damp-proofing an area of my property on 11 May.Insurance assessors advised us that the work CC Waterproofing had completed, was not going to fix the problem. We requested that CC Waterproofing stop their work and the remainder of our deposit be refunded. CC Waterproofing have not made the refund - despite numerous calls and emails.</p>