Terrible service, Terrible attitude and lack of management

The café opened up at 07:00 AM. At 07:15 I ordered 6 hard-boiled eggs for breakfast, which I would go and collect. The manager confirmed that I would collect it, and that was all he communicated to me. At 07:35 I arrived at the café to collect my eggs, which should have been boiled already, seeing as I gave them 20 minutes to do so. When I arrived at the café, I paid for my eggs and 2 drinks, while the teller went to the back to collect my order, only to return without them and told me that my eggs would still take 15 minutes to finish. I then asked that they deliver it to my office, which is about 700m from the café.

At 08:05 I again phoned the café to follow up on my delivery, only to find the manager with a terrible attitude telling me that I am supposed to collect the eggs. I explained the situation to him, after which he said the driver only starts working at 08:00 and at the stage of the conversation, they driver was supposedly already on his way to my office.

After going back and forth with the manager as to why the driver cannot phone me when he gets to my office, I decided to walk to the gate to collect the eggs from the driver. The driver only showed up at 08:20, which was then more than an hour later than my order was placed.

The manager is a village idiot, who has no good manners or sense of professionality at all. He did not, at any stage, apologize for the poor service and lack of communication, even after I called him out on it specifically.

I expect more from a café like this, which has the monopoly in the business park. This manager is a piece of garbage and should be fired, or at the very least receive a written warning for his poor customer relations, poor service, poor management, poor communication and a very very poor attitude.