Cajees Cycles Alberton Worst Customer Service Ever.

Cajees Cycles Alberton service was shockingly Bad and completely unprofessional.

To add a little context into this , my knowledge when it comes to Bicycles is pretty limited therefore i rely on the expertise of Professionals in this industry.

I had dropped my Road Bike off to Get get repaired following an accident i had. Firstly they sent me the wrong Quote which luckily Riders at Work picked up. This could have been a disaster as i was claiming through Insurance.

Secondly Cajees informed me they could not find the spokes for my wheel. Riders at work helped me to source these spokes. Cajees refused to get the spokes fro me and i was forced to take time off work to pick up my wheel drop it off at Cycle Lab Boksburg , than drop it back off at Cajees once it was fixed.

Thirdly after dropping off my Wheel Cajees had informed me of another part they did not have and asked to see if i can get it? What company operates like that? where is the customer service? Eventually after a Big Tiff with the Manager on the phone they eventaully Fixed it.

Fourthly when i picked up my Bike they Had put a 10 speed casette on instead of replaceing it with an 11 Speed Cassette. They tried to make up an excuse but i was having none of it and they fixed it on the spot.

And finally after numerous requests from Riders at Work for an Invoice they still have not sent one. The manager of the store has got the nerve to lie to me saying he sent it.

I will never go back to this store again and advise all Cyclists to steer clear of Cajees Alberton.