Unsatisfied Customer

On the 2nd of January 2023 I bought a Fossil watch for R1950.00 from Cajees store in Mall of Africa only to find out that the watch has scratches on the glass. The sad part is that I only saw the scratches when I got home. Now they don't want to exchange the watch nor to refund me instead they want me to pay extra money so that they can fix it, which means I would have paid R1950.00 for a fixed watch.