stale cake from cake of africa

Hi i bought cake from cake for africa and it was stale and i took back the cake and they told me that they can not refund me or give me another cake as these nothing wrong with the cake.their manager said is their policy.then they took the cake saying they are taking it to their head office and they will taste it and they will call me to fetch back that cake they will take it to their head office ..they told me they don't refund and they wont give me another cake..their service is so poor .they did not even taste the cake