CalBus Properties
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, CalBus Properties receives largely positive feedback for agent helpfulness and property quality, with named consultants like Busi and Makhaye praised repeatedly. However, a significant minority of reviews describe serious problems with deposit refunds, maintenance follow-through, and communication breakdowns, raising trust and accountability concerns that materially impact the overall customer experience profile.
TrustIndex
6.1
NPS Score
-82
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, CalBus Properties receives largely positive feedback for agent helpfulness and property quality, with named consultants like Busi and Makhaye praised repeatedly. However, a significant minority of reviews describe serious problems with deposit refunds, maintenance follow-through, and communication breakdowns, raising trust and accountability concerns that materially impact the overall customer experience profile.
CalBus Properties's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Agents Busi Makhaye and Lihle are repeatedly named and praised for patience, professionalism, and walking clients through the process. Many reviewers describe staff as helpful, knowledgeable, and willing to go above and beyond expectations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Very committed to delivering excellent service, i was provided a property at the corner
1 reviews | Active since Mar 2025
Very committed to delivering excellent service, i was provided a property at the corner
1 reviews | Active since May 2026
The service is extremely great. They have the most clean and well built houses
1 reviews | Active since May 2026
The service is extremely great. They have the most clean and well built houses
The most common complaint about CalBus Properties, based on Hellopeter's AI analysis of recent customer reviews, is Transaction Process & Efficiency. Most reviewers describe smooth transfers, easy applications, and seamless transitions between properties. A subset reports lost paperwork, missing inspections, failed payment handovers to owners, and delayed processes that required legal escalation to resolve.
CalBus Properties has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 128 reviews in the last 12 months. Hellopeter has tracked CalBus Properties across 272 total reviews. How is the TrustIndex calculated? →
