Craft Homes
Verified Business
AI Review Summary
Based on recent customer reviews, Craft Homes delivers a consistently strong customer experience driven by highly praised individual agents and maintenance staff. Customers repeatedly name specific employees who go above and beyond, particularly in sales and snag resolution. However, isolated but severe complaints about property quality, pest infestations, and management accountability reveal significant gaps that weigh heavily against the otherwise positive narrative.
Top Strengths:
- •Agent Professionalism & Service Quality: Customers consistently name agents like Zayd, Bridget, Lorna, and Gary as exceptional. They are praised for patience, dedication, and making complex buying and rental processes feel effortless and personal.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#1Ranked In Property Developers
62h 55mReply Time
58 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 23 hours 38 min
TrustIndex
0
Ranking
#1
in Property Developers
Avg Reply
62h 55m
NPS Score
58
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 23 hours 38 min
Review Distribution
4.6|81 Reviews
Jun '25 - May '26
5(78.8%)
4(12.5%)
3(1.3%)
2(0%)
1(7.5%)
5(78.8%)
4(12.5%)
3(1.3%)
2(0%)
1(7.5%)
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAH
S
Sisi
1 reviews | Active since Jan 2020
16 Mar 2026, 11:08
I was assisted by Zayd W
I was assisted by Zayd W. To say I am impressed would be an understatement. Zayd and the team are highly efficient and reliable. I sent my application on a Monday afternoon and by Friday evening I was moving in. Happy at my new home. I will be recommending Zayd and team to my friends. 😊
Helpful (0)
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Sisi
1 reviews | Active since Jan 2020
16 Mar 2026, 11:08
I was assisted by Zayd W
I was assisted by Zayd W. To say I am impressed would be an understatement. Zayd and the team are highly efficient and reliable. I sent my application on a Monday afternoon and by Friday evening I was moving in. Happy at my new home. I will be recommending Zayd and team to my friends. 😊
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Palesa
1 reviews | Active since Jan 2020
12 Mar 2026, 05:45
Excellent service from Lorna! Professional, reliable, and always willing to go the extra mile
Excellent service from Lorna! Professional, reliable, and always willing to go the extra mile. Highly recommend her for anyone looking to buy property.
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Palesa
1 reviews | Active since Jan 2020
12 Mar 2026, 05:45
Excellent service from Lorna! Professional, reliable, and always willing to go the extra mile
Excellent service from Lorna! Professional, reliable, and always willing to go the extra mile. Highly recommend her for anyone looking to buy property.
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StaceyLee
1 reviews | Active since Jan 2020
11 Mar 2026, 18:04
Our real estate agent Zayd Walljee was lovely from beginning to end
Our real estate agent Zayd Walljee was lovely from beginning to end. He was always available for any silly questions we had. It was such a smooth and quick process, we definitely recommend Craft Homes if you’re looking for a long (or short term) home.
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StaceyLee
1 reviews | Active since Jan 2020
11 Mar 2026, 18:04
Our real estate agent Zayd Walljee was lovely from beginning to end
Our real estate agent Zayd Walljee was lovely from beginning to end. He was always available for any silly questions we had. It was such a smooth and quick process, we definitely recommend Craft Homes if you’re looking for a long (or short term) home.
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Replies (0)