Bad bad service with no delivery up to date

I ordered my products in January 2025. End of March 2025 and I still don't have my order. Apparently got hacked and we're very sorry and they would get back to me. Nothing. I have made numerous attempts of trying to get my order. They want me to send a courier to them and collect my order and they will also add some extra free items in... After I paid them courier fees already. I don't trust them. What if I send a courier and they place doesn't even exist. I have been patient but I am now fed up waiting. I hope.... That if I ever get my products, it would have been worth wat I paid for and all this hassle of getting it.