Callforce unable to remove month old Open Order on my account.

30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...