CD
CallForce Direct Pty Ltd
Claimed Business
CD
CallForce Direct Pty Ltd
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
26h 23mReply Time
-100 NPSUnlikely
Replied to 20% of negative reviews
Reply time on negative reviews: 26 hours 23 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
26h 23m
NPS Score
-100
Recommended: Unlikely
Replied to 20% of negative reviews
Reply time on negative reviews: 26 hours 23 min
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About CallForce Direct Pty Ltd
CallForce Direct Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 20% of negative reviews, typically within 26 hours 23 min. Hellopeter has tracked CallForce Direct Pty Ltd across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Stefan S
1 reviews | Active since Jan 2020
19 Dec 2025, 12:32
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
19 Dec 2025, 12:32
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
0
Replies (0)DT
Dominique T
1 reviews | Active since Jan 2020
11 Dec 2025, 14:21
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
Helpful (0)
|Replies (0)DT
Dominique T
1 reviews | Active since Jan 2020
11 Dec 2025, 14:21
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
0
Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
9 Dec 2025, 09:55
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
9 Dec 2025, 09:55
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
0
Replies (0)BR
Ben R
1 reviews | Active since Jan 2020
3 Dec 2025, 18:56
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
Helpful (0)
|Replies (0)BR
Ben R
1 reviews | Active since Jan 2020
3 Dec 2025, 18:56
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
0
Replies (0)SB
Sinazo B
1 reviews | Active since Jan 2020
10 Sept 2025, 08:39
Cancellation
Ive been requesting for this contract to cancelled since last month. Unfortunately I wont be paying for a service that I am not using. Below is email trail with your consultant Che and honestly do not know what him and Sphamandla guy that called for cancelling are up to as the bill keeps piling up and I wont be paying. Im starting to believe I was lured into a ****.
Helpful (0)
|Replies (0)SB
Sinazo B
1 reviews | Active since Jan 2020
10 Sept 2025, 08:39
Cancellation
Ive been requesting for this contract to cancelled since last month. Unfortunately I wont be paying for a service that I am not using. Below is email trail with your consultant Che and honestly do not know what him and Sphamandla guy that called for cancelling are up to as the bill keeps piling up and I wont be paying. Im starting to believe I was lured into a ****.
0
Replies (0)DR
Daven R
1 reviews | Active since Jan 2020
29 Dec 2024, 17:06
Complaining
Grievances As managers, TLs, and agents who have worked for Callforce for a very long time, we are appalled. It all began when Mershan, the "*****ster," joined the organisation as an undercover spy in an attempt to determine why attrition is so high. He was actually sacked for ***** in the previous company, where he added income for agents who fell short of their targets so they could receive commission, even though no background checks were performed. The worst thing Candice could have done when she hired him was to dismiss 60% of the company, saying that "he is cleaning all the people with a bad mind set." He did this without giving any warnings or anything. That wasn't enough, so he continued.That wasn't enough, so he went on to target the e-centive after realising that agents were making more money than he was. At first, he was unsuccessful, but eventually he convinced Candice to approve it. Many agents departed after that as they were losing money. He had been aiming for the e-centive ever since he arrived on the floor. The question then becomes, where will all that money end up? Everything remains the same in the Cell C stores, for instance: The Samsung A25 would give an agent R128 at Callforce and R800 at the store. What will happen to the remaining funds? Even another business, FXO, which is also involved in the Cell C campaign, is stillobtaining a device for the standard R800. Before we could process that, an incentive for Honour appeared, whereby the agent and the team leader receive an item (TV or PlayStation) based on the quantity of sales the agent generates. When Mershan and Sandesh noticed that the upgrades team was selling a lot of things, they would enter their room practically every other day and tell him how many sales the team was making. They would also subtly hint that he would like a TV because he mentioned that he was remodelling his home and Sandesh wanted a Play Station. Shaylan was compelled to give it to them even though he didn't want to, saying each time they spoke, "if I don't give it to them ....His back will become a target for me. An inquiry was conducted. Shaylan continued to be dishonest with the investigators when two representatives travelled to Durban to question him about the entire affair, claiming that he supp**** it willingly because he didn't want them to get into trouble. The worst part was that they dismissed the recruiter who was bringing in agents for interviews on a daily basis. For someone (Nicoline)that Mershan used to collaborate with, and at her former position, she used to pitch jobs to applicants that came in for interviews. She is currently in the process of becoming the new HR, although she doesn't even meet the requirements for the position. A week earlier, HR was fired for doing a good job, and they gave the excuse that they didn't have enough money to pay her, so they had to fire her. Surprisingly, though, they are able to pay the recruiter, who is more crucial to the business than the HR department.The corporation allows its agents to work overtime and on weekends without compensation, and they are told that it is required of them by management. If they don't comply, they face threats and are informed that they could be replaced at any time.
Helpful (0)
|Replies (0)DR
Daven R
1 reviews | Active since Jan 2020
29 Dec 2024, 17:06
Complaining
Grievances As managers, TLs, and agents who have worked for Callforce for a very long time, we are appalled. It all began when Mershan, the "*****ster," joined the organisation as an undercover spy in an attempt to determine why attrition is so high. He was actually sacked for ***** in the previous company, where he added income for agents who fell short of their targets so they could receive commission, even though no background checks were performed. The worst thing Candice could have done when she hired him was to dismiss 60% of the company, saying that "he is cleaning all the people with a bad mind set." He did this without giving any warnings or anything. That wasn't enough, so he continued.That wasn't enough, so he went on to target the e-centive after realising that agents were making more money than he was. At first, he was unsuccessful, but eventually he convinced Candice to approve it. Many agents departed after that as they were losing money. He had been aiming for the e-centive ever since he arrived on the floor. The question then becomes, where will all that money end up? Everything remains the same in the Cell C stores, for instance: The Samsung A25 would give an agent R128 at Callforce and R800 at the store. What will happen to the remaining funds? Even another business, FXO, which is also involved in the Cell C campaign, is stillobtaining a device for the standard R800. Before we could process that, an incentive for Honour appeared, whereby the agent and the team leader receive an item (TV or PlayStation) based on the quantity of sales the agent generates. When Mershan and Sandesh noticed that the upgrades team was selling a lot of things, they would enter their room practically every other day and tell him how many sales the team was making. They would also subtly hint that he would like a TV because he mentioned that he was remodelling his home and Sandesh wanted a Play Station. Shaylan was compelled to give it to them even though he didn't want to, saying each time they spoke, "if I don't give it to them ....His back will become a target for me. An inquiry was conducted. Shaylan continued to be dishonest with the investigators when two representatives travelled to Durban to question him about the entire affair, claiming that he supp**** it willingly because he didn't want them to get into trouble. The worst part was that they dismissed the recruiter who was bringing in agents for interviews on a daily basis. For someone (Nicoline)that Mershan used to collaborate with, and at her former position, she used to pitch jobs to applicants that came in for interviews. She is currently in the process of becoming the new HR, although she doesn't even meet the requirements for the position. A week earlier, HR was fired for doing a good job, and they gave the excuse that they didn't have enough money to pay her, so they had to fire her. Surprisingly, though, they are able to pay the recruiter, who is more crucial to the business than the HR department.The corporation allows its agents to work overtime and on weekends without compensation, and they are told that it is required of them by management. If they don't comply, they face threats and are informed that they could be replaced at any time.
0
Replies (0)aL
anonymous L
1 reviews | Active since Jan 2020
9 Dec 2024, 12:35
worst company ever
This company lets their people work extra hours and on weekends with no pay and tell them it is mandatory and if it is requested by any manager that they do so, the employees also gets threatened with their work and gets told they can easily be replaced, Is this legal and do you have to work if a company does not pay you for the hours worked what steps can I take, please contact me
Helpful (0)
|Replies (0)aL
anonymous L
1 reviews | Active since Jan 2020
9 Dec 2024, 12:35
worst company ever
This company lets their people work extra hours and on weekends with no pay and tell them it is mandatory and if it is requested by any manager that they do so, the employees also gets threatened with their work and gets told they can easily be replaced, Is this legal and do you have to work if a company does not pay you for the hours worked what steps can I take, please contact me
0
Replies (0)