BR
Ben R
Active since Feb 2014
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
106 replies
10 months ago
****** GOOD SERVICE BY EEZI MOVERS
I called for a quote, & wasdone professionaly. On the day of the move the team knew who to do what & was swiftly excecuted & on the road. The delivery was a breeze the next day. Why go look for movers if Eezi does it so easy & painless ?!!!
53 replies
17 months ago
MULTI-NO SERVICE SA
Multichoice is nothing else but a ****ming bussiness, quick to debit a bank account but VERY POOR at resorting to solving matters where they *****ed up. I have been ****med into signing up on an upgrade from a standard Explora to an Explora Ultra decoder device with so called "Free access to Showmax" in October 2024 & for 24 months. I was not informed that in order to access Showmax, that you require to have access to Internet via a Telkom line or Wi-Fi etc. I asked the salesperson this specifically as it was vital detail that would influence my descicion to upgrade or not, & I was not aware how Showmax was presented. I was emphatically told NO, I do not need Internet, that Showmax was part of the open channels on the Premium package, though need to be accessed under the various options ie. Catchup etc. or you DO NEED INTERNET & was not told & obviously it will require extra cost. If I was told from the onset, I would've declined the upgrade, upgraded my LNB only & continued on the old package deal still with the same Premium package. Why should I upgrade to a newer unit with the same **** movies, programmes available but pay more ? Addittional cost ie. an Internet service was not an option as the upgrade then made no sense at a higher cost & the insurance cost would also increase per month. I accepted after this clear explanation that "I do not need any form of Internet to access Showmax" Upgrade was eventually delivered & installed, but no Showmax. Several calls, many minutes later, lots of Rands later at my cost & many promises made by Multichoice employees to look into the matter, to listen to the recordings & revert back to me......but with weeks gone by still NO such luck. (Welcome to South Africa) How long does it take 1 person to listen to maybe 2/3 voice recordings ? Does it take 2-3 weeks, with weekends in between, oily KFC fingers, Africa time, teabreak, lunch, getting some PJ's done in betwern on company'stime & *********** employees & loud laughing & unprofessional people & behaviour in Africa to attend to a very simple complaint or is it a matter of "we do not know how to deal with our own mistake of False advertising" & lets not call him, hopefully he goes away !!?? It is not my fault Multichoice employees/individuals are either not competent nor not fit for the job to "man" telecommunication devices to do marketing effectively nor efficiently, who are not 100% well informed of the whole functioning of Multichoice & it's content it offers !!! After my several complaints, I was asked what the resolution is to my matter should they find in my favour. This sounded to me like a unofficial confession. I explained that since Showmax is offered at R99/month & I was suppose to receive it free, hence part of my upgrade, I need R100 to be deducted from my current premium of R1177 in order to make up for their deliberate false advertising. This was an issue at first, but the agent concluded that "they" will get back to me. I am still waiting. Paying over R1000 per month for a few quality sporting shows in 1 month, a very far & few golden oldie movies & other than that saturated with idiotic advertizing & characters, repeat after repeat very old movies, old shows, old documentaries & who knows what other old ****. Is this what Multichoice offers SA's at such a high premium to pay each month & with absolutely no to very low choice of great movies, new programmes & or documentaries? You cater for the Chines & other foreigners on our package, but you cannot fullfil an obligation to your own SA residents first then to other foreigners? We are you paying customers, we are your mere reason of existance, we are ylur client base, thus we require a far better value for money concept. No wonder millions of people had ran away from the old outdated SABC to DSTV & Multichoice, but you have become 90% redundant. No wonder that million more ran away from Multichoice to Netflix, Family Tv, Top Tv, premium IPTV, & the ******* WAKA TV, Stream ripping, IPTV piracy, file sharing & more. You are the ROOT CAUSE of your own demise. I will by word of mouth spill my mouth about the fatcats like Mawela's, Jacobs & crew who earn millions from the poor but give them **** in return & yet go to sleep thinking ALL IS OK. We do not pay actors their salaries, it was a choice , their choice like the million employed people in our country, so do not be beggars to pay them a higher salary from our subscriptions. We can drag this thru the mud if you need it to be !!!! Your **** is known to us & is not confidential. Catch a wake up if your subscriber quantities decline drastically, then we will talk again. Sauerkraut signing out.
269 replies
26 months ago
MTN GRAND THEFT MONEY
I had issues with my MTN debit order not being processed for a few months. Well, it was a glitch between MTN & FNB as I never interfered with my own finances ito debit orders. No notifications by MTN to inform me towards end last year (2023) & I trust that all my debit orders are going to the correct clients each month. I check once in say 5 months to make sure all is in order. Then a quite a few weeks ago, (27 Jan2024) I receive an sms stating I am in arrears.......blah blah blah...... I call in 1stly ask why , what what is the reasons for my debit order not going through ? As per usual THAT PERSON (glitch) is unknown, we don't know !!!! To cut things short I make an arrangement to have the arrears deducted over a few months cause it was more than R3000 as I know that I will never receive the truth even with the best of technology we have today in our lives. That part still worries me !!! 2nd February 2024 I receive an sms notification I agreed to pay R8086.10. What ?????????????? *** ?????? The total was never ever that much or even close to it. But take note, since the debit order failure I had already qualified for both my Data line & cellular to be upgraded. I get called a month & some weeks later by MTN Direct Sales & am asked if I am aware that I qualify for an upgrade on both devices. I reply the obvious Yes, but MTN would not allow me due to the arrears. The lady says no no no, they dont know wjat they doing she will do an upgrade & cancell my Data line asap as I indicated I wish to do so & lower my monthly subscription to R119/m receiving the benefits only & for a period of 24 months. She was adamant, that she has authority to do so. Now take note this was not a ****mer as she had full access to my profile with vital info on it without me giving it to her. She said I qualify to be upgraded from R529/m to R119/m retaining the benefits of airtime, free minutes, & certain amount of anytime Data but will not receive a handset. That was 1 option to which I agreed to. She gave other options with handsets etc. She said she is also canceling my data line of which the 24 month contract period came to an end & instead of paying R134.78/m I was suppose to pay now R160/m & I will receive Email & sms notification to this effect within a few minutes. But she assured me she is canceling my data line. All was said & done & she still explained all calls are recorded for blah blah blah reasons. So I wait. A week or so go by, no emails no sms's. So I call MTN 135 & start with the Upgrade section to enquire about this call & the supposed upgrade. I was sent from pillar to post, General enquiries, Retentions, Accounts & eben MTN Direct Sales & nobody knows anything, & best of all .......all calls by MTN to a client is not captured on record, but "recorded" according to them. No 9ne knew or could find anything, but 1 person said that the MTN Direct Sales office causes lotsa complaints. So my next question was, may I upgrade my handset to R119 , cancel my data line & continue to pay the outstanding debt. I was told a BIG NO in no uncertain terms by all I spoke to I explained that I as the client am entitled to cancel the data line but accept responsibility for the outstanding debt even if it was not a error on my side. So in short people, you continue to pay for your Data line & cellular handset & outstanding debt till its settled. This if GRAND THEFT by the billions to MTN customers. MTN is notorious for taking money from your account but if they owe you money or you want to cancel the data line its a NO. ICASA should be notified of all the irregularities taking place at MTN & MTN should be taken to court.
0 replies
52 months ago
FROM RAGS TO FILTH
On Friday 14th January 2022, I bought a few items, including a garlic bread at your Empangeni 5 Ways Mall Empangeni Spar shop. Pack date : 13th January 2022 Sell by date :18th January 2022 Barcode : 2021331021999 Price: R21-99 Take note, we live in Melmoth, a distance of +- 80km away, & it is very convenient for us to visit a SPAR Shop better equipped, better stocked & presenting a much larger variety of products other than the very poorly managed Melmoth SPAR which looks like a rural tuckshop. (Long Discussion for another day!!!) So all info checked on the garlic bread & other items, experienced some very customer unfriendly service from your merchandisers who do not know the difference between a visiting paying customer, & a co colleague. Back to my 1st reason to complain.....the Oh so Fresh Garlic bread !!! So, get home, & on Saturday we prepare for a small braai enjoying the garlic bread. As customary & habit, my wife opens the foil to check the garlic quantity & the freshness of the item. To her & my surprise I heard her laughing hysterically & walked over to the kitchen where the SPAR good & Freshness was lying looking me straight in the eye as if to say "eat me... eat me "!! There was this Wholesome goodness fresh garlic bread full of mold spots as can be seen in the 2 images. Not only was there lotsa mold present on the bread, the bread was clearly manhandled by the look & shape of it. Our initial thought was that someone in your bakery section & not forgetting a supervisor or manager's "money saving policy" is to "recycle" old stale bread like garlic bread with new wrapping & new lable. If not opened to be pre-checked & merely prepared over heat, the problem will be very difficult to detect. So what an easy way to recycle old stock & not to loose possible income !!?? Now, how can mold on a bread with a pack date as 13th January 2022 & sell by date of 18th January 2022 have been so badly molded, old, stale, hard & clearly a "old garlic bread" be on the shelves for customer's purchase ? Are you aware what is Mold ? Do you know there are various types of mold & all types are not necessarily good or healthy but could be toxic ? Do you know how mold grows on bread ? Do yourself a favour a do a research & not a basic readup on mold on food stuff. If it is on your bread, chances are 80% to find it on your other food items in your very shop. This is not an isolated nor once off incident, this is a clear 8ndication of the poor management quality has gone to in this shop. Question is Why is it there ? My realistic answer is simple - The supervision, the quality checks, the management, the customer care, the customer's satisfaction is not prioritized no longer & has flown out the back door. Everyone is chasing the money factor, the salary, the profits, the gains, the production, & the most important strategy in the industry has lost its true mojo in any shopping.....nl the happy customer. It brings me to the rest of the SPAR shop. We have been shopping at this specific SPAR for years since its opening. Yes, I must admit, it was, not anymore a "breath of fresh air" to walk into, buy your goods & leave with a very happy feeling. Reason being simple..... A very clean shop Well stocked No price confusion. Well trained & informative staff. Freshness throughout the shop, from Fruit & veggies, Deli, bakery, butcher, cold stuff, biltong section, drinks section etc. None of that can be said anymore. Old fruit, some almost rotting, poor quality fruit & veggies, really not a joy to shop in that section. Poorly maintained. The bakery section used to be so fresh, nice smelling, you wanted to load your trolley.....nagh.....old, manhandled bread & buns all over. Floors are filthy, packers & merchandisers mind their own business while customers must mind them & shop around them. Where has pride, honesty, service delivery in the true sense of the word, caring, customer satisfaction go to ? It will seem SPAR shops has lost its mojo it had years gone by & is now nothing more than a rural tuckshop with an upgraded status. There is absolutely nothing than a great feeling walking into a grocershop, find freshness, cleanliness, friendliness, helpfulness, & a shop where one can see the management is involved & walk out completely with a huge big smile on yr dial. Those are becoming less by the day.......sorry SPAR 5 Ways Mall, you disgusted me. Are people tired, overworked, underpayed or frustrated in your employ ? That is not the client's problem at all, none of it. And know what, I never hesitate to go random with such negative issues to social media, it is the only way either SPAR takes note & do something positive or sit back & laugh.
0 replies
61 months ago
POOR SERVICE DELIVERY BY MTN SA
On Saturday 2021-03-13, I visited the MTN shop at RICHARDS Bay, with the intention to upgrade both my MTN Cellular & Data contracts. I requested the MTN shop assistant to review both my contract accounts ito, 1. Monthly subscription fee & 2. Package Benefits in order to compare & make an informed decision on the best suitable deal. Both my contract details ito monthly subscription was shown to me on the MTN On-line system & I noticed that my Data contract was being charged at R407,28(Incl VAT) per month. The assistant confirmed that my monthly subscription for the Data contract was R407,28 & my Cell was R547,01 (Incl VAT) per month & a monthly total amount of R954,29 being debited each month. I informed the assistant that this was impossible & incorrect as I recall clearly that I never upgraded my Data contract during 2019-05-23, but requested it to be lowered to R89 per month as per the available package deal at the time by MTN. I never took any Device nor new SIM card & was never given anything in writing nor new contract. Further enquiries on the system revealed that the monthly subscription fee of R407,28 was being charged as of 2019-05-26 till current date. Thus it will be a period of 22 months on the 26th MARCH 2021. Further assistance by a fellow MTN employee confirmed that my monthly subscription was to be charged at a discounted rate of R89 per month but was never done, & I was informed that MTN had to credit me. I can confirm through my bank records that MTN debitted my account as of 2019-05-26 till now with a total amount of R8960,16 instead of R1958, a difference R7002,16 that was over charged & debitted from my account. I request MTN to investigate the matter as a matter of urgency & credit my Bank account with the total amount of R7002,16 due back to me & accumalated monthly interest for a period of 22 months. A detailed Email was sent to customercare@mtn.com The assistant informed me that he would log a query with MTN & had done so with reference number SR#1-4252203981. On the 16th March 2021 I queried this matter with MTN (customercare@mtn.co.za) & received a automated reply stating "ENQUIRY REFERENCE NUMBER 4304102" On 2021-03-19 I received a reply from MTN stating the following, 1. Apologizing for the delayed response 2. And indicate that the matter has been resolved & signed by Nteseng Mocheku Since the19th, I made several unsuccessful calls to MTN in order to establish, 1. When was the matter resolved 2. How the matter was resolved, as I the client never received a Call nor Email to explain the resolution. I even responded to the Mail asking How the matter was resolved & never received any response. On 2021-03-15 @ 10:26 & 14:40 I receive the following SMS from MTN, "Dear Customer,Your query 1-4252649014 has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day." "Dear Customer,Your query 1-4275523795 has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day." On the 16th MARCH 2021 I receive the following SMS from MTN, "Dear Customer,Your query 1-4283805458 has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day." On the 19th MARCH 2021 I receive the following SMS from MTN, "Dear Customer,Your query 1-4330452000 has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day." & on the 23rd, "Dear Customer,Your query 1-4379342867 has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day." May I take the oppurtunity to comment how poor, unprofessional the service I have received thus far & the incompetence that thrives in the MTN establishment should this be the response, feedback, help & communication one get from a multi-billion rand industry. Calls are made to MTN, the promt voice service is not very User-friendly & calls are often terminated for no reason, only to start all over again explaining the tedious long story all over again to a new MTN Champion....over & over. One cannot speak to a Billing assistant as they dont receive nor take calls. Try ask to bectransferred to Retentions is ss good as making a call to a Great White shark in the ocean. I further understand that the call centre should escalate queries beyond their control to the relevant section, yet that does not happen. On Tuesday 2021-03-23 I contacted MTN yet again & spoke to Sam Mathebula, who requested that I liaise my Query to him. (sam.mathebula@mtn.com) I did so. I've sent Sam 2 follow-up mails requesting feedback with NIL-NO-NADA-LUTHO response. Does he exist ???????? On 2021-03-30 I made yet another attempt to get thru to Retensions. Holding on for a possible MTN Retention Champion to take my call was like more than 30 minutes with no luck. I visited the RICHARDS Bay MTN Shop on 2021-03-29 & was told by the same MTN assistant who assisted me that MTN replied him stating they had called me the client & resolved the matter. Wow.... ***......seriously, really, who when where & how !!!!!!!!??????? Till today, not 1 single person from MTN has called me to sttend to my query. I must state that I am happy to be a MTN client (since 1994) but honestly must say their MTN Call centre & Champions competence lacks serious integrity or is it the Red tape at MTN ? Opening & closing a,so called Ticket number with prompt & quick SMS's sent to me might sound very proffessional but ask yourself if it has helped in any way ? You MTN give me a serious bitter taste in my mouth. I think its high time you revamp the efficiency of your call centre to address complaints, queries & any or all requests. Lets wait & see how QUICK, & how EFFECTIVE MTN respond now.
159 replies
70 months ago
BAD PARCEL HANDLING POOR SERVICE
My Parcel arrived in KZN yesterday. After I opened it, I found the bubble wrap & the plastic container used by the sender to have been damaged. The parcel consisted of a very sturdy plastic container with some loose items in it. It is & was totally impossible for the content to have caused the damage, as one could clearly see the damage was caused by hard blows to the parcel & bits of the broken box was found inside the box. The parcel was properly bubble wrapped by sender but clearly damaged on the wrap itself on 2 corners. The parcel envelope had fragile stickers on it. The content was not worth thousands nor the box, hence no insurance was taken out on the parcel. Courier Guy had always served me well, but in this instance they EDENVALE really messed up this parcel's condition. I cannot commend this Branch at All. You suck.
477 replies
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