Complaining

Grievances As managers, TLs, and agents who have worked for Callforce for a very long time, we are appalled. It all began when Mershan, the "*****ster," joined the organisation as an undercover spy in an attempt to determine why attrition is so high. He was actually sacked for ***** in the previous company, where he added income for agents who fell short of their targets so they could receive commission, even though no background checks were performed. The worst thing Candice could have done when she hired him was to dismiss 60% of the company, saying that "he is cleaning all the people with a bad mind set." He did this without giving any warnings or anything. That wasn't enough, so he continued.That wasn't enough, so he went on to target the e-centive after realising that agents were making more money than he was. At first, he was unsuccessful, but eventually he convinced Candice to approve it. Many agents departed after that as they were losing money. He had been aiming for the e-centive ever since he arrived on the floor. The question then becomes, where will all that money end up? Everything remains the same in the Cell C stores, for instance: The Samsung A25 would give an agent R128 at Callforce and R800 at the store. What will happen to the remaining funds? Even another business, FXO, which is also involved in the Cell C campaign, is stillobtaining a device for the standard R800. Before we could process that, an incentive for Honour appeared, whereby the agent and the team leader receive an item (TV or PlayStation) based on the quantity of sales the agent generates. When Mershan and Sandesh noticed that the upgrades team was selling a lot of things, they would enter their room practically every other day and tell him how many sales the team was making. They would also subtly hint that he would like a TV because he mentioned that he was remodelling his home and Sandesh wanted a Play Station. Shaylan was compelled to give it to them even though he didn't want to, saying each time they spoke, "if I don't give it to them ....His back will become a target for me. An inquiry was conducted. Shaylan continued to be dishonest with the investigators when two representatives travelled to Durban to question him about the entire affair, claiming that he supp**** it willingly because he didn't want them to get into trouble. The worst part was that they dismissed the recruiter who was bringing in agents for interviews on a daily basis. For someone (Nicoline)that Mershan used to collaborate with, and at her former position, she used to pitch jobs to applicants that came in for interviews. She is currently in the process of becoming the new HR, although she doesn't even meet the requirements for the position. A week earlier, HR was fired for doing a good job, and they gave the excuse that they didn't have enough money to pay her, so they had to fire her. Surprisingly, though, they are able to pay the recruiter, who is more crucial to the business than the HR department.The corporation allows its agents to work overtime and on weekends without compensation, and they are told that it is required of them by management. If they don't comply, they face threats and are informed that they could be replaced at any time.