Damage to My vehicle -Urgent Attention Required

To: Caltex BMG (Bontebok Motors) / B&M Ford (Overberg Motors) Cnr Long & Independent St, Bredasdorp, 7280 Tel: 028 424 2561

Subject: Formal Complaint Regarding Damage to My Vehicle – Urgent Attention Required

Dear Sir/Madam,

I am writing to formally express my deep dissatisfaction with the treatment I received at your premises last Friday when I visited to have my car cleaned.

As I mentioned during my visit, starting my vehicle requires specific knowledge, and is not a simple task for someone unfami**** with it. Despite this, I was shocked to discover that multiple staff members were seen aggressively turning and jerking the steering wheel in an apparent attempt to start or move the vehicle. As a result of this mishandling, the steering wheel has become extremely loose and damaged.

I have since returned to your premises twice to resolve the issue, only to be met with denial and a complete lack of accountability. I was informed by others that three staff members were involved, yet no one is willing to take responsibility for the damage caused. Not even the owner has acknowledged the incident.

I must ask: why would I raise a complaint if I knew the issue wasn’t caused on your premises? I expect honesty and professional conduct from a service provider, and unfortunately, I feel I have received neither.

This situation is unacceptable. I am now left with a damaged vehicle through no fault of my own, and no one willing to accept responsibility. I am demanding a proper investigation into this matter and a written response indicating how your company intends to address the damage and cover the cost of repairs.

I trusted your business with my vehicle, and that trust has been seriously violated. I urge you to take this matter seriously and respond within 7 working days.