MD
Michelle P
Active since Jun 2024
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Still not resolved
Dear Telkom, I am extremely disappointed that I have still not received any response regarding my previous complaint. Your customer service is far below acceptable standards, and I am left waiting without any explanation or support. Why must I keep fighting just to be heard? This is not how loyal customers should be treated. Please respond urgently. Sincerely,
0 replies
10 months ago
Loyal Customer treaded bad on the 10 of June I will write every day till somone helps me
Dear Telkom Team, I have been a loyal Telkom customer for several years, but each time I try to upgrade my contract, I feel as though I’m being treated unfairly — almost as if I’ve done something wrong. A few years ago, my mother and I opened a dual contract because I was unable to open an account in my own name at the time. About four years ago, she cancelled her side of the contract, but my contract remained active. Since then, I have consistently paid Telkom and have often been in credit. Now that I would like to upgrade my phone, I am being told that I cannot upgrade or cancel the contract, even though I am the one making all the payments. I explained this to your staff this morning and requested that the account be moved into my name, as my mother is no longer involved — she is elderly and it’s not her responsibility. Unfortunately, the response I received was extremely rude and unhelpful. Telkom refuses to allow me to cancel or upgrade the contract because it is still in my mother’s name, even though she hasn’t used the account for years and does not make any payments. I am unable to move to another provider or get a new phone, and I am incredibly frustrated. All I want is to upgrade my phone under my own name and continue paying as I always have. If this cannot be resolved, I will have no choice but to raise this issue daily until a fair solution is found. Please assist me urgently.
53 replies
11 months ago
Steering wheel damgae
Dear Caltex, I am writing to formally raise a complaint regarding a serious issue that occurred at your car wash. I have already attempted to report this matter, but no one has responded so far. During the car wash, your staff caused damage to my steering wheel. When I raised this with the team on-site, I was told that any damage is “at own risk.” However, if your staff caused the damage, I believe it is your responsibility to address and resolve the issue. Additionally, I paid for a specific service that was not provided, which I consider theft, as I did not receive what I paid for. I expect a prompt response and a clear explanation of how you intend to resolve both the damage to my car and the payment for the service I did not receive.
0 replies
11 months ago
Damage to My vehicle -Urgent Attention Required
To: Caltex BMG (Bontebok Motors) / B&M Ford (Overberg Motors) Cnr Long & Independent St, Bredasdorp, 7280 Tel: 028 424 2561 Subject: Formal Complaint Regarding Damage to My Vehicle – Urgent Attention Required Dear Sir/Madam, I am writing to formally express my deep dissatisfaction with the treatment I received at your premises last Friday when I visited to have my car cleaned. As I mentioned during my visit, starting my vehicle requires specific knowledge, and is not a simple task for someone unfami**** with it. Despite this, I was shocked to discover that multiple staff members were seen aggressively turning and jerking the steering wheel in an apparent attempt to start or move the vehicle. As a result of this mishandling, the steering wheel has become extremely loose and damaged. I have since returned to your premises twice to resolve the issue, only to be met with denial and a complete lack of accountability. I was informed by others that three staff members were involved, yet no one is willing to take responsibility for the damage caused. Not even the owner has acknowledged the incident. I must ask: why would I raise a complaint if I knew the issue wasn’t caused on your premises? I expect honesty and professional conduct from a service provider, and unfortunately, I feel I have received neither. This situation is unacceptable. I am now left with a damaged vehicle through no fault of my own, and no one willing to accept responsibility. I am demanding a proper investigation into this matter and a written response indicating how your company intends to address the damage and cover the cost of repairs. I trusted your business with my vehicle, and that trust has been seriously violated. I urge you to take this matter seriously and respond within 7 working days.
0 replies
22 months ago
FNB still waiting for my licence disk ? 6 weeks niw how is going to pay my fine ?
Update of my licence disk its been 6 weeks now after i have complain on this platform i have made a bit of sucsess comunicating with fnb to send my licnce disk but, every day ask is it coming they say yes but i still did not received the licence disk im not happy i never new thus is going to take so long to get a licence disk FNB is not the bank for any new clientes please if you concerder fnb DONT they steel money or they dont want to drliver the servece if i dont received my licence disk end of today i will publish a nother complaint and go to the police and open a case againts FNB and service delivery my licence disk expired end off may i have paid for it beging of may its almost end of june how is going to pay the fine it will not be me this is all FNB s Fault 0 I
159 replies
22 months ago
FNB Lisence disck renew *****ing from clients
I have purchesed my licens disk throw FNB app 7 weeks ago and will be deliverd to me but this has not happend only comunication is email no body wants to send me my licence disk i have to go and pick it up i have paid more then the price of the disc to be deliverd to me im going to report this to the police to open a case if this not get resolved soon
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
6 (100%)