Steering wheel damgae

Dear Caltex,

I am writing to formally raise a complaint regarding a serious issue that occurred at your car wash. I have already attempted to report this matter, but no one has responded so far.

During the car wash, your staff caused damage to my steering wheel. When I raised this with the team on-site, I was told that any damage is “at own risk.” However, if your staff caused the damage, I believe it is your responsibility to address and resolve the issue.

Additionally, I paid for a specific service that was not provided, which I consider theft, as I did not receive what I paid for.

I expect a prompt response and a clear explanation of how you intend to resolve both the damage to my car and the payment for the service I did not receive.