CAMAF- PLEASE GIVE MARRION MOHAMED THE RECOGNITION HE RICHLY DESERVES

THIS 5 STAR RATING IS NOT ACTUALLY FOR CAMAF BUT RATHER FOR MARRION MOHAMED WHO WORKS IN CUSTOMER CARE. CAMAF REJECTED 2 SUBSTANTIAL CLAIMS OF MINE BECAUSE THEY WERE PROVIDED WITH INCORRECT ICD10 CODES BY THE OPTHELMOLOGIST. THE ASSISTANT AT THE OPTHELMOLOGIST PHONED CAMAF AND OBTIANED THE CORRECT ICD10 CODES AND RE-INVOICED ME SO I COULD RESUBMIT THE CLAIMS TO CAMAF WITH THE CORRECT CODES. CAMAF ONLY ACKNOWLEDGED RECEIPT OF ONE OF THE TWO CLAIMS. I PHONED CUSTOMER CARE ON MON 7 OCTOBER AND DISCUSSED MY PROBLEM WITH A LADY IN CUSTOMER CARE WHO TOLD ME SHE WOULD INVESTIGATE PHONE ME BACK DURING THE COURSE OF THE DAY .......SHE NEVER DID!!! SHAME ON HER. I PHONED THE NEXT DAY AND SPOKE TO ANOTHER CONSULTANT WHO TOLD ME THAT HE WOULD INVESTIGATE AND PHONE ME BACK WHICH HE DID . HE ASSURED ME THE CLAIMS WERE BEING PROCESSED. NOT THE CASE!!! I PHONED AGAIN ON WEDNESDAY AND THIS WAS REALLY THIRD TIME LUCKY. MARRION MOHAMED TOOK CHARGE OF THE PROBLEM. I EXPLAINED TO MARRION AS I DID TO THE OTHER 2 EMPLOYEES THAT THE INVOICES INVOLVED SCANS OF MY EYES AND THAT THESE SCANS SHOULD BE COVERED BY MY INSURED PORTION OF MY PREMIUM. MARRION PHONED ME BACK ON THREE DIFFERENT OCCASIONS THE SAME DAY TO UPDATE ME. NOT ONLY DID HE GET THE CLAIMS PROCESSED BUT HE ALSO ENSURED THAT THEY WERE PROCESSED CORRECTLY AND I WAS PAID CORRECTLY. MARION , IT IS UNSUNG HEROES LIKE YOU THAT ARE BEHIND THE SUCCESS OF CAMAF. YOU HAVE BOTH EQ AND IQ AND YOU ARE A TRUE ASSET TO CAMAF. I HOPE YOU GET THE RECOGNITION YOU DESERVE. YOU HAVE THE POTENTIAL TO RISE AT CAMAF TO A LEVEL YOU RICHLY DESERVE.