Camp & Climb Byl's Bridge - very very poor service. You lost my torch

I handed in a P7 Led Lenser torch at Camp & Climb Centurion (Byls Bridge shopping centre) on 03 June 2024. It was no longer working, and they were supposed to send it to the supplier for repairs.

I called the store a number of times, over a few months to ask whether the torch has been repaired, and not once could they give an answer or find the paper that they took my details on.

In the interim I visited the shop to check, and again they told me that they didn't have the torch back from repairs.

Last week I called again, and was told that they would call me by Friday. I did not receive a call.

When I finally got a hold of Siya today, he told me that they've already returned the torch to me! That I came to the shop & they gave it to me. And that they had been trying to reach me for a long time but couldn't. I confirmed that my cell number, as they had it is correct - I am 100% sure that they did not try to call me. I am not mad, I did not receive the torch from them, and I don't have it in my possession. Why would I go through the effort of following up if I had the torch already? Do they think I'm trying to get a second torch out of them for free? The P7 is an old model and is probably not even available for purchase any more.

So now I am without my P7 Led Lenser torch. I purchased it a few years back but in today's terms I'm sure a replacement would cost far over R1000. I have blatantly been **** to by Camp & Climb Byl's Bridge. I can only assume it is because they actually lost the torch or misplaced it.

Very very very disappointed