We will die for Campsbay village

As from 22/3/2020 I have trying to cancel a booking at Campsbay village, which I booked through edreams. Last night when I phoned I was informed by Phila that Retha is the only one that can cancel bookings. So if Retha is not there business halts. Edreams requires one to cancel bookings directly with establishments. ACSA, Kulula, budget car rental, Hepstar car insurance have allowed me to cance but Campsbay village. I do not understand their reasoning a state of emergency has been declared, South Africans are concerned about their health but not Campsbay village. Retha, Phila and Tanya give different stories about their cancellation. Initially Retha asked one of her subordinates to do the cancellation at 13:00 the cancellation had not been done. Retha was not even aware that one of her subordinates is absent. W