BK
Bella K
Active since Aug 2015
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Do businesses train or not train their employees?
Today I phoned the branch in Pretoria. I asked the lady that answered the phone her name. Her response was that the name is not important. I then made her aware that it business practice that when one answers a phone that they state their name. She then stated that I want to teach her how a phone is answered. I the end she stated that she is MamaSinah
0 replies
37 months ago
Is it the rich getting richer by taking advantage of the poor
I deposited R1000 by into their standard bank account and I am a standard account holder On requesting a refund I was only refunded R975. On asking why was I being refunded R975 I was informed by Feli via an email that the R25 is for bank charges. I then asked why the refund was done via ABSA since I was given different account numbers of their business of major banks in South Africa. If they had transferred the money from their Standard Bank account there wouldn 't be any charges. I am aggrieved as when wanting to deposit the money, the customer service agent that took my call and sent me the account numbers never established what my electricity meter number is. Hence, I deposited the money being under the impression that they are my electricity supplier. I.was also never made aware that on transferring the funds back to my account there will be charges. Surely they should also proof to me that ABSA charged R25 for the transaction.
0 replies
63 months ago
Quick fixes do not last
I moved into a unit on 27/01/2021 in complex named 55 On Southdale in Edgemead. Since moving in I have reported the sound coming from a meter box situated in a unit next to mine. I have been informed by the management of the complex that the sound comes when electricity returns after loadshedding. I made them aware that my meter box does not make the beeping sound when electricity returns after loadshedding. There has been a few instances where the meter was switched off in the Db boardroom remained silent for a few days. There was loadshedding this morning and the beeping noise has started and it won't be off until the owners of the building switch it off. The switch that is giving the problem is on the wall where my head goes when I sleep and my bathroom. I was informed that the meter has been switched off two(2) or three(3) days ago and the meter won't be making noise anymore but as I am speaking now on 11/02/2021 the noise is there. Aspire needs to tell me whether I will have to live with the irritating, annoying and disturbing noise or not. In other words is it going to be fixed or not.
0 replies
64 months ago
Should the Old mutual name be changed to New Mutual
Today I phoned this number 0860225563 in order to inform Old Mutual that I am moving to a new residency from Ga-Rankuwa to Cape Town. I informed Zanele about the date of the removal of my car and the date that it will reach my new residency. She then asked me where the car will be parked. To which I replied an underground parking since I am moving to a complex. She asked me what kind of material the building is. I said bricks. She asked what the roof is made of and how far my unit will be from the parking. I then asked her about the relevancy of the questions. She then started quoting the contents of the policy I have with them on my previous residency. I made her that I am moving houses and was merely informing the company of where the car will be housed. I think she did not understand the purpose of my call. This also happened in 2020 when Old mutual was to reverse their mistake as they had authorised a generic wndshield to be installed in my car. The matter took me to speaking to four agents and everytime I had to tell them what I required, it also took me to write a letter to their supervisor. Everytime it was a different answer. They need to tell their agents not to give wrong information One just wonders who is responsible for training at Old Mutual. Maybe their should ask Woolworths on how they train their staff. Old Mutual you really need to do some training.
61 replies
66 months ago
Excellent service Koketso and Bongani
On 16 November 2020 I went to shop for a fan and I was assisted by Koketso and Bongani. They were patient with me and showed me different fans and explained to me on how the work, that there are different blades to a fan plastic ones and steel ones. Koketso even took out a model that I was first interested in, measured its height and showed me how it operated . I left the shop with a Gold air fan as the one that I really liked was pricey. Today I returned to the branch again and bought the one that I really liked. Koketso volunteered to verify the price first for me as I could not believe at how much the price was down by. A bouquet of flowers to Koketso and Bongani.
0 replies
73 months ago
eDreams vanishes into thin when they are to refund
I am still waiting for eDreams they are nowhere to be found. Kulula has informed me to claim a refund from Travelfusion which they say it is the travel agency that I used to buy air ticktets from although I booked through eDreams. Campsbay village also states that I must cancel through the agents that I have booked through which is eDreams.
0 replies
74 months ago
We will die for Campsbay village
As from 22/3/2020 I have trying to cancel a booking at Campsbay village, which I booked through edreams. Last night when I phoned I was informed by Phila that Retha is the only one that can cancel bookings. So if Retha is not there business halts. Edreams requires one to cancel bookings directly with establishments. ACSA, Kulula, budget car rental, Hepstar car insurance have allowed me to cance but Campsbay village. I do not understand their reasoning a state of emergency has been declared, South Africans are concerned about their health but not Campsbay village. Retha, Phila and Tanya give different stories about their cancellation. Initially Retha asked one of her subordinates to do the cancellation at 13:00 the cancellation had not been done. Retha was not even aware that one of her subordinates is absent. W
0 replies
74 months ago
It is like I am dreaming
I have been trying to contact edreams starting 23 march 2020 and today it is 28 march 2020 and still unable to get hold of them. I tried this numbet (011)8446148 and (021)6724504 when you select to speak to an agent you are informed to try again later. I have tried may "laters" but never gets a chance to speak to an agent. I sent them an email on this address customerservice-en-@contact.edreams.com. still no response. I also tried the help centre and no agent is availabe. The help centre go in circles when giving options to press. There is somewhere when it tells you that no English agents are available. But they were immediately available in taking money from my credit card.
0 replies
74 months ago
edisaster
It is so so difficult to speak to an agent from edreams. You are directed to a page where you chat and sometimes some of the agents do not understand English. They have admitted to not understanding and speaking English so well. At one pointt I spoke to a guy with a very very strong Indian accent . He informed that he was at call centre in Spain. edreams you need to get your act together update yourwebsite with South African numbers. I have been trying to get hold of them last night till now as I was cancelling my booking but nothing is received from them confirming cancellation besides the stupid Kris on the chat line. When you book you book through them but when you cancel you are required to contact the establishments yourself. I am also wondering if they will refund me. Their bookings are confusing as Campsbay village informef that my booking was done through Expedia but I got the confirmation from edreams. Expedia does not have my.booking code. Anybody reading this from edreams whom must I contact in order to cancel my booking with Campsbay village as they are refusing to accept my cancellation.
0 replies
130 months ago
Hahahah cashier removes name badge: conceal name
I ordered milky lane coffee. <br> <br> The person that was preparing the coffee was busy talking with the cashier, one of the male co-worker. The conversation was about how one left the area beneath the counter untidy. <br> I made them aware that I need the coffee to be ready so that I can go. The cashier that took my order said that they are allowed to talk. She said that they do not talk with their hands. I asked her name and she asked why and I responded by saying that I want to lay a complaint against her. She kept on saying what she said before I got angrier. She informed me that she will call security to remove me off premises <br> <br> Whilst sweetening my coffee, exchanging words with her the man wanted to take away the sugar basin as he mumbled. I requested him not to get involved as I could see that the three were ganging up against me. I took my coffee left. On finishing I went to the counter requested to speak to the cashier. She turned her back against me walked away refusing to give her name The lady that was preparing coffee approached me, told me not to take my stress on them. She literally said Voetsek to me I also repeated the word.<br> <br> <br> The cashier discussed me a customer<br>
75 replies
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5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)