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eDreams.co.za
Unclaimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, eDreams.co.za faces severe criticism across virtually every aspect of its customer experience. Customers consistently report unauthorised subscription charges, near-impossible cancellation processes, unresponsive support channels, failed bookings not honoured at airports, and prolonged refund battles. The overwhelming sentiment is one of distrust, frustration, and financial harm, with almost no positive experiences recorded in the review period.
Top Strengths:
- •Product Quality & Value: While flight prices initially appear competitive, customers consistently discover hidden subscription fees that negate any savings. One customer noted the CEO intervened to resolve a refund after direct escalation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Online Shopping
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|160 Reviews
May '25 - Apr '26
5(0.7%)
4(0%)
3(0%)
2(1.4%)
1(98%)
5(0.7%)
4(0%)
3(0%)
2(1.4%)
1(98%)
Recent reviews (160)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
BM
Betty M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:45
I am extremely disappointed with eDreams.
After booking a flight weeks ago, I noticed an unexpected deduction from my account. This charge was never clearly explained or authorised by me. There was no clear consent, no proper communication, and no warning about any additional fees or subscriptions. It feels misleading and unfair to deduct money from a customer’s account without full transparency. I attempted to get assistance through their chat, but the response was unhelpful and did not resolve my concern. This is unacceptable. I expect a full explanation of this charge and an immediate refund. Customers should not have to chase companies to understand why money is being taken from their accounts. I will not accept unauthorised or unclear charges.
Helpful (0)
|Replies (0)BM
Betty M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:45
I am extremely disappointed with eDreams.
After booking a flight weeks ago, I noticed an unexpected deduction from my account. This charge was never clearly explained or authorised by me. There was no clear consent, no proper communication, and no warning about any additional fees or subscriptions. It feels misleading and unfair to deduct money from a customer’s account without full transparency. I attempted to get assistance through their chat, but the response was unhelpful and did not resolve my concern. This is unacceptable. I expect a full explanation of this charge and an immediate refund. Customers should not have to chase companies to understand why money is being taken from their accounts. I will not accept unauthorised or unclear charges.
0
Replies (0)LR
Luzana R
1 reviews | Active since Jan 2020
18 Mar 2026, 17:57
Unauthorised subscription fees
Extremely ****ed off with this platform. It charges an unauthorised monthly subscription fee of R195. I tried cancelling this through my bank without any luck. The only way to get rid of these charges is to cancel your card.
Helpful (0)
|Replies (0)LR
Luzana R
1 reviews | Active since Jan 2020
18 Mar 2026, 17:57
Unauthorised subscription fees
Extremely ****ed off with this platform. It charges an unauthorised monthly subscription fee of R195. I tried cancelling this through my bank without any luck. The only way to get rid of these charges is to cancel your card.
0
Replies (0)IR
BM
Bongozwa M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:42
Unauthorized bank deduction
Unauthorized bank deduction. Site promotes flight tickets at a discount but as you about to check out the discount is removed and extra charged are added making the amount double. if your card is saved it processes the payment without you even conforming to the new prices.
Helpful (0)
|Replies (0)BM
Bongozwa M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:42
Unauthorized bank deduction
Unauthorized bank deduction. Site promotes flight tickets at a discount but as you about to check out the discount is removed and extra charged are added making the amount double. if your card is saved it processes the payment without you even conforming to the new prices.
0
Replies (0)MA
Machiel A
1 reviews | Active since Jan 2020
14 Mar 2026, 10:51
URGENT – Lack of Communication Caused Missed Flights and Financial Loss (Booking 24753864580)
I am extremely frustrated with the complete lack of support and communication from eDreams regarding my flight booking. Booking ID: 24753864580 Timeline of events: • Tuesday, 10 March – I booked my flights to China through eDreams. • Wednesday, 11 March – I received confirmation of my booking. On the same day I requested a change of my departure date from 14 March to 15 March. After submitting this request, I received absolutely no confirmation or communication from eDreams to indicate whether the change was processed or whether any further information was required from me. I later realized that I had accidentally used the name people commonly call me instead of the exact names reflected on my passport during the booking process. This could have easily been corrected if eDreams had responded to my request or communicated with me. Because I received no response, I still travelled to the airport in good faith hoping the matter had been resolved. Unfortunately, I was not allowed to board my flight due to the name discrepancy. As a result of this situation and the lack of assistance from eDreams: • I missed my flight from Cape Town to Johannesburg. • I am now at risk of missing two international connecting flights. • I am facing significant financial loss for a trip I have already paid for. I attempted to contact eDreams multiple times to resolve this issue. I have called their support line four times and waited on hold for more than 30 minutes each time without receiving any assistance. I have also received no email response regarding my request. This situation is extremely serious for me as I am travelling to China for work and my employer is now requesting answers regarding my delayed arrival. My employment opportunity may now be at risk because of this situation. I made every effort to communicate with eDreams and resolve this matter in advance, yet there has been absolutely no support from their side. I am requesting the following from eDreams: • Immediate assistance with my booking and travel arrangements. • A clear explanation of why my request was not handled. • Appropriate compensation for the financial losses caused by this situation. This level of customer service and lack of communication is unacceptable.
Helpful (0)
|Replies (0)MA
Machiel A
1 reviews | Active since Jan 2020
14 Mar 2026, 10:51
URGENT – Lack of Communication Caused Missed Flights and Financial Loss (Booking 24753864580)
I am extremely frustrated with the complete lack of support and communication from eDreams regarding my flight booking. Booking ID: 24753864580 Timeline of events: • Tuesday, 10 March – I booked my flights to China through eDreams. • Wednesday, 11 March – I received confirmation of my booking. On the same day I requested a change of my departure date from 14 March to 15 March. After submitting this request, I received absolutely no confirmation or communication from eDreams to indicate whether the change was processed or whether any further information was required from me. I later realized that I had accidentally used the name people commonly call me instead of the exact names reflected on my passport during the booking process. This could have easily been corrected if eDreams had responded to my request or communicated with me. Because I received no response, I still travelled to the airport in good faith hoping the matter had been resolved. Unfortunately, I was not allowed to board my flight due to the name discrepancy. As a result of this situation and the lack of assistance from eDreams: • I missed my flight from Cape Town to Johannesburg. • I am now at risk of missing two international connecting flights. • I am facing significant financial loss for a trip I have already paid for. I attempted to contact eDreams multiple times to resolve this issue. I have called their support line four times and waited on hold for more than 30 minutes each time without receiving any assistance. I have also received no email response regarding my request. This situation is extremely serious for me as I am travelling to China for work and my employer is now requesting answers regarding my delayed arrival. My employment opportunity may now be at risk because of this situation. I made every effort to communicate with eDreams and resolve this matter in advance, yet there has been absolutely no support from their side. I am requesting the following from eDreams: • Immediate assistance with my booking and travel arrangements. • A clear explanation of why my request was not handled. • Appropriate compensation for the financial losses caused by this situation. This level of customer service and lack of communication is unacceptable.
0
Replies (0)CH
Charlene H
1 reviews | Active since Jan 2020
6 Mar 2026, 09:11
eDreams Dissatisfaction and Frustration
I had booked a flight for my cleaners mother, and found out the morning before her travels that the booking needed to be changed to a later date due to unforeseen circumstances. I requested a change of date on the eDreams app, and it said it was being processed. I kept checking throughout the day, and it hadn't changed. The morning of her flight I still hadn't had a call or confirmation of the booking change. eDreams don't have a contact number on their app so you are forced to chat to an AI bot. When asked for a number, they provided a UK number. I eventually got to chat with someone on the app, and was advised that, because it was urgent, I needed to change the flight eith the airline. I called the airline, and they couldn't change the flight as it was done through an agent. Needless to say, I was not able to change the ticket, and my cleaner (who doesn't earn much) has lost her money. The app is not user-friendly at all and should have contact details for emergencies.
Helpful (0)
|Replies (0)CH
Charlene H
1 reviews | Active since Jan 2020
6 Mar 2026, 09:11
eDreams Dissatisfaction and Frustration
I had booked a flight for my cleaners mother, and found out the morning before her travels that the booking needed to be changed to a later date due to unforeseen circumstances. I requested a change of date on the eDreams app, and it said it was being processed. I kept checking throughout the day, and it hadn't changed. The morning of her flight I still hadn't had a call or confirmation of the booking change. eDreams don't have a contact number on their app so you are forced to chat to an AI bot. When asked for a number, they provided a UK number. I eventually got to chat with someone on the app, and was advised that, because it was urgent, I needed to change the flight eith the airline. I called the airline, and they couldn't change the flight as it was done through an agent. Needless to say, I was not able to change the ticket, and my cleaner (who doesn't earn much) has lost her money. The app is not user-friendly at all and should have contact details for emergencies.
0
Replies (0)TC
The C
1 reviews | Active since Jan 2020
3 Mar 2026, 15:52
Theft and ***** with bank deductions without permission
Shocking how we were ****med - monthly subscription fees deducted from bank account without any discussion or warning when I booked the ticked. Already several debit orders deducted. Website has NO contact details - not even an email address - to cancel their ********* and *****ulent deductions.
Helpful (0)
|Replies (0)TC
The C
1 reviews | Active since Jan 2020
3 Mar 2026, 15:52
Theft and ***** with bank deductions without permission
Shocking how we were ****med - monthly subscription fees deducted from bank account without any discussion or warning when I booked the ticked. Already several debit orders deducted. Website has NO contact details - not even an email address - to cancel their ********* and *****ulent deductions.
0
Replies (0)dN
diane N
1 reviews | Active since Jan 2020
3 Mar 2026, 12:58
eDreams: Non Honoured Flight Booking & Unauthorised eDreams Prime Activity
Non Honoured Flight Booking & Unauthorised eDreams Prime Activity Date of Incident: 22 February 2026 Dear Consumer Goods & Services Ombud, I hereby submit a formal complaint against eDreams for failure to honour a confirmed and fully paid flight booking, inadequate customer support, financial prejudice, and potential unauthorised subscription activity. 1. Summary of the Incident On Sunday, 22 February 2026, I booked and paid for flights through eDreams for travel from Durban to OR Tambo International Airport for myself and my son. Despite receiving confirmation and proof of payment, the airline did not recognise the booking, and the flight was not honoured. 2. Attempts to Resolve the Issue At the airport, I contacted eDreams through: • Multiple calls to their call centre, where I was assisted by an extremely unhelpful agent and later by an equally unhelpful supervisor named Swati. • Several online chats with their automated support system. None of these interactions resulted in assistance, a solution, or an alternative arrangement. 3. Financial and Personal Impact When we attempted to purchase another ticket, we were unable to do so because eDreams had already placed a hold on funds on my credit card, leaving insufficient available credit to buy a replacement flight. This left us stranded at the airport with: • No accommodation • No spare clothing • No ability to remain overnight We had flown into Durban earlier that same morning to attend a funeral, making the situation particularly distressing. As this was the last available flight of the day, there were no alternative travel options. eDreams’ failure to honour a confirmed booking and their lack of support significantly worsened an already traumatic situation. 4. Unauthorised eDreams Prime Activity I have also been receiving emails regarding eDreams Prime, despite never subscribing to this service. Given the number of similar complaints reported by other consumers, I am concerned that: • An unauthorised subscription may have been activated without my consent. • Funds may be deducted from my account without approval. I request that this matter be investigated as part of the complaint, as it raises concerns about eDreams’ subscription practices and consumer protection. 5. Remedy Requested I respectfully request the following: • Reimbur*****t of R3,000.00 for additional costs incurred as a direct result of being stranded. • A full investigation into why a confirmed and paid booking was not honoured. • Confirmation that no eDreams Prime subscription exists, that no deductions will be made, and that any accidental enrolment is cancelled. • Appropriate corrective action to ensure that other consumers do not experience similar failures. 6. Failure of the Supplier to Resolve the Matter Despite multiple attempts to resolve this directly with eDreams, no assistance, explanation, or remedy has been provided. I therefore request the Ombud’s intervention. I confirm that the information provided is true and correct and request acknowledgment of this complaint and guidance on the next steps.
Helpful (0)
|Replies (0)dN
diane N
1 reviews | Active since Jan 2020
3 Mar 2026, 12:58
eDreams: Non Honoured Flight Booking & Unauthorised eDreams Prime Activity
Non Honoured Flight Booking & Unauthorised eDreams Prime Activity Date of Incident: 22 February 2026 Dear Consumer Goods & Services Ombud, I hereby submit a formal complaint against eDreams for failure to honour a confirmed and fully paid flight booking, inadequate customer support, financial prejudice, and potential unauthorised subscription activity. 1. Summary of the Incident On Sunday, 22 February 2026, I booked and paid for flights through eDreams for travel from Durban to OR Tambo International Airport for myself and my son. Despite receiving confirmation and proof of payment, the airline did not recognise the booking, and the flight was not honoured. 2. Attempts to Resolve the Issue At the airport, I contacted eDreams through: • Multiple calls to their call centre, where I was assisted by an extremely unhelpful agent and later by an equally unhelpful supervisor named Swati. • Several online chats with their automated support system. None of these interactions resulted in assistance, a solution, or an alternative arrangement. 3. Financial and Personal Impact When we attempted to purchase another ticket, we were unable to do so because eDreams had already placed a hold on funds on my credit card, leaving insufficient available credit to buy a replacement flight. This left us stranded at the airport with: • No accommodation • No spare clothing • No ability to remain overnight We had flown into Durban earlier that same morning to attend a funeral, making the situation particularly distressing. As this was the last available flight of the day, there were no alternative travel options. eDreams’ failure to honour a confirmed booking and their lack of support significantly worsened an already traumatic situation. 4. Unauthorised eDreams Prime Activity I have also been receiving emails regarding eDreams Prime, despite never subscribing to this service. Given the number of similar complaints reported by other consumers, I am concerned that: • An unauthorised subscription may have been activated without my consent. • Funds may be deducted from my account without approval. I request that this matter be investigated as part of the complaint, as it raises concerns about eDreams’ subscription practices and consumer protection. 5. Remedy Requested I respectfully request the following: • Reimbur*****t of R3,000.00 for additional costs incurred as a direct result of being stranded. • A full investigation into why a confirmed and paid booking was not honoured. • Confirmation that no eDreams Prime subscription exists, that no deductions will be made, and that any accidental enrolment is cancelled. • Appropriate corrective action to ensure that other consumers do not experience similar failures. 6. Failure of the Supplier to Resolve the Matter Despite multiple attempts to resolve this directly with eDreams, no assistance, explanation, or remedy has been provided. I therefore request the Ombud’s intervention. I confirm that the information provided is true and correct and request acknowledgment of this complaint and guidance on the next steps.
0
Replies (0)