Deposit refund @Potch

I had app**** for the deposit refund on the 4th of Jan and it was clearly stated that the refun will take 30 days. Now I’m busy calling them @Potch, no one seems to answer the call and only rep**** to my whatsapp text telling me the person responsible for refunds is on leave. But you are so quick to email us when we have outstanding balances but fail to keep the same energy!! It is really so annoying and frustrating!