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CampusKey
Claimed Business
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AI Review Summary
Based on recent customer reviews, CampusKey is facing significant dissatisfaction from students and parents across its Potchefstroom, Gqeberha, Pretoria, Cape Town, and Rosebank residences. Customers consistently mention frustration with delayed deposit refunds, poor responsiveness from management, and unexpected or unexplained charges on statements. A recurring theme is concern about maintenance standards, with complaints about broken washing machines, pest infestations, and unreliable wifi. Tenants also express that rising rental prices do not appear to align with the quality of service or living conditions provided, leaving many feeling unheard and undervalued.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
1|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 14:08
Poor services and maintenance
Campuskey in Bloemfontein is extremely expensive yet they do not match their services to what their customers pay for. Firstly, the wifi is completely terrible and we have complained multiple times yet they do not do anything about it. Secondly, the water pressure is just as us not having water. If you want to have normal pressure, you have to shower before 6AM. After that everything malfunctions. Their washing machines don’t work most of the time, and genuinely we have tried complaining everywhere yet they don’t do anything.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 14:08
Poor services and maintenance
Campuskey in Bloemfontein is extremely expensive yet they do not match their services to what their customers pay for. Firstly, the wifi is completely terrible and we have complained multiple times yet they do not do anything about it. Secondly, the water pressure is just as us not having water. If you want to have normal pressure, you have to shower before 6AM. After that everything malfunctions. Their washing machines don’t work most of the time, and genuinely we have tried complaining everywhere yet they don’t do anything.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 05:57
Absolute disaster of a Campus
My son stays on your Potch Campus I would like email addresses please for either Leon Howell or JP van Wyk - or both preferably I have some significant concerns that I want to address about how your Campus is run I have tried numerous times to resolve the matters, with no success and finally need to escalate this Thanks
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 05:57
Absolute disaster of a Campus
My son stays on your Potch Campus I would like email addresses please for either Leon Howell or JP van Wyk - or both preferably I have some significant concerns that I want to address about how your Campus is run I have tried numerous times to resolve the matters, with no success and finally need to escalate this Thanks
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 06:18
Deposit refund @Potch
I had app**** for the deposit refund on the 4th of Jan and it was clearly stated that the refun will take 30 days. Now I’m busy calling them @Potch, no one seems to answer the call and only rep**** to my whatsapp text telling me the person responsible for refunds is on leave. But you are so quick to email us when we have outstanding balances but fail to keep the same energy!! It is really so annoying and frustrating!
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 06:18
Deposit refund @Potch
I had app**** for the deposit refund on the 4th of Jan and it was clearly stated that the refun will take 30 days. Now I’m busy calling them @Potch, no one seems to answer the call and only rep**** to my whatsapp text telling me the person responsible for refunds is on leave. But you are so quick to email us when we have outstanding balances but fail to keep the same energy!! It is really so annoying and frustrating!
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 07:09
Service unacceptable when requesting deposit refund
Sent email declining accommodation and requested details of refund process. From the 21st January to date they have not responded tried phoning the 086 1788 3368 number on the website and the call times out after 5 minutes although i am first in queue
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 07:09
Service unacceptable when requesting deposit refund
Sent email declining accommodation and requested details of refund process. From the 21st January to date they have not responded tried phoning the 086 1788 3368 number on the website and the call times out after 5 minutes although i am first in queue
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 07:49
Deposit Refund not received.
I am Maria and i have stayed at Campuskey in Cape Town Observatory for two years. I checked out in November last year and was told to give my inspector my banking details when requesting for my deposit refund. Only to find that there was a link i was supposed to sent by Campuskey to fill in my details in order for me to get my deposit refund, which i was not even told about. I had to call them multiple times and email them twice and got no response. They said that the refund is supposed to take 21 working business days but it’s been a month now. My deposit has been due since last week Friday the 23rd of Jan according to what they calculated but it’s Monday, the 26th and i still haven’t received my deposit. No one is answering my calls and emails. This is so unprofessional and unacceptable. I want my refund.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 07:49
Deposit Refund not received.
I am Maria and i have stayed at Campuskey in Cape Town Observatory for two years. I checked out in November last year and was told to give my inspector my banking details when requesting for my deposit refund. Only to find that there was a link i was supposed to sent by Campuskey to fill in my details in order for me to get my deposit refund, which i was not even told about. I had to call them multiple times and email them twice and got no response. They said that the refund is supposed to take 21 working business days but it’s been a month now. My deposit has been due since last week Friday the 23rd of Jan according to what they calculated but it’s Monday, the 26th and i still haven’t received my deposit. No one is answering my calls and emails. This is so unprofessional and unacceptable. I want my refund.
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