KP
Katherine P
Active since Feb 2022
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Wonderful for backup municipal systems!
WaterSecure installed our backup municipal system And we are so happy They quoted on a weekend Installed when they promised and in less time Their quote was much more competitive than other quotes Thank you!
0 replies
5 months ago
30 years as a client and this is what I get?
After being a client for years, this was very disappointing I needed to upgrade my phone, so called upgrades The operator confirmed there was stock of the device, we agreed my new package and within 15 or 20 minutes, we were done! With delivery confirmed in 2-5 working days. Well, 5 working days later, I get a text to say sorry device is out of stock So I called after sales support, who confirmed that there were no deliveries of the device in the future I am unclear who it goes from stock to delivery to out of stock for good. And Why Vodacom would lock me in for 36 months? I then had to track down stock. Spend another call to cancel the upgrade And then spend 1h40 minutes in store upgrading again Vodacom, this is shocking service from you and you should do better. 30 years as a client and this is what I get?
106 replies
5 months ago
Grateful to the CGSO for their intervention!
I logged a complaint on the Friday afternoon The CGSO followed up shortly thereafter On Monday, the supplier was in touch On Tuesday the supplier confirmed a replacement unit And this was after weeks! WEEKS! of trying to get a repaired or replaced unit and being faced with terrible lies I was super grateful to the CGSO for their intervention! And suggest we use this route for assistance!
53 replies
5 months ago
Beautiful wine barrels for sale!
Beautiful wine barrels that can be personalized Perfect execution of our request and delivered on time The perfect addition to our wine cellar! Thanks Dean
0 replies
6 months ago
Shameful business practice
This is a joint review on Defy and Barnards Repairs My dishwasher from Takealot has been faulty from day 1. Takealot don't care about problems once sold - go to Defy. Wish I'd known that! I registered the warranty with Defy and called to explain my problem - dishes were not drying Barnards repairs was the allocated agent to come and do the repair 1st technician - came with no parts. Next day replaced the motor - even I know a motor won't dry dishes! Called Barnards again, next agent comes to see the problem. Assures me it is the PC board and guess what - 7 to 14 days to repair that! WHAT?! By now, we are 2 weeks into this backwards and forwards process. Barnards decide to then fetch the machine on Friday with promises to return it by Tuesday Just ******* stories about testing and more testing and no feedback unless I stalk them Now, Wednesday, they have said they can't fix it. They need to write reports to Defy to support a 6 week old machine is broken. I've again asked for it to be returned - promises made it will be returned today. And it is now 5pm and it is not here So another wasted day of no dishwasher, no repair, no refund DEFY you should be ashamed sub contracting to a business this shoddy And you should be following up with your clients to see the status of their repairs. A brand new machine purchased on 23 August has never work.3 weeks of this nonsense with the contracted party. And who knows how many more days to go Shameful business practice from you both
0 replies
6 months ago
Shameful business practices
This is a joint review on Defy and Barnards Repairs My dishwasher from Takealot has been faulty from day 1. Takealot don't care about problems once sold - go to Defy. Wish I'd known that! I registered the warranty with Defy and called to explain my problem - dishes were not drying Barnards repairs was the allocated agent to come and do the repair 1st technician - came with no parts. Next day replaced the motor - even I know a motor won't dry dishes! Called Barnards again, next agent comes to see the problem. Assures me it is the PC board and guess what - 7 to 14 days to repair that! WHAT?! By now, we are 2 weeks into this backwards and forwards process. Barnards decide to then fetch the machine on Friday with promises to return it by Tuesday Just ******* stories about testing and more testing and no feedback unless I stalk them Now, Wednesday, they have said they can't fix it. They need to write reports to Defy to support a 6 week old machine is broken. I've again asked for it to be returned - promises made it will be returned today. And it is now 5pm and it is not here So another wasted day of no dishwasher, no repair, no refund DEFY you should be ashamed sub contracting to a business this shoddy And you should be following up with your clients to see the status of their repairs. A brand new machine purchased on 23 August has never work.3 weeks of this nonsense with the contracted party. And who knows how many more days to go Shameful business practice from you both
318 replies
8 months ago
Good job Kaidene and Dotsure
Well done Kaidene You followed your word, phoned when you said you would And got the 2 pets covered efficiently
53 replies
9 months ago
Wow, what a shocker. Poor poor delivery and service
Wow, what a shocker. Poor poor delivery and service Parcel collected Friday Since then it has bounced between PTA and JHB depots Delivery has been confirmed, then there is a problem Then confirmed, then a problem again Apparently now my address is the problem and it will be delivered on a day when nobody is home Agents just hang up on calls Agents on what's app just disconnect the chat Nobody takes any accountability for this matter SHOCKING
0 replies
21 months ago
Courier that doesn't courier
Worst ever courier Waiting 9 days for a parcel - I could have walked to the distributor quicker than this And when you phone they blame you for not answering the phone and actually lie when they say they have been phoning you for days - I specifically checked back and they only ever called yesterday! Absolutely the pits!
0 replies
25 months ago
A great service!
Excellent work on replacing our chimney From the first quote to installation, excellent communication And then great workmanship and quality replacement parts I can't wait to light a fire this weekend and will certainly recommend you to anyone I know!
0 replies
Review Distribution
5 Star
13 (54.166666666666664%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
9 (37.5%)