BT
Barnard's TV Services
Claimed Business
BT
Barnard's TV Services
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 15:12
Shameful business practice
This is a joint review on Defy and Barnards Repairs My dishwasher from Takealot has been faulty from day 1. Takealot don't care about problems once sold - go to Defy. Wish I'd known that! I registered the warranty with Defy and called to explain my problem - dishes were not drying Barnards repairs was the allocated agent to come and do the repair 1st technician - came with no parts. Next day replaced the motor - even I know a motor won't dry dishes! Called Barnards again, next agent comes to see the problem. Assures me it is the PC board and guess what - 7 to 14 days to repair that! WHAT?! By now, we are 2 weeks into this backwards and forwards process. Barnards decide to then fetch the machine on Friday with promises to return it by Tuesday Just ******* stories about testing and more testing and no feedback unless I stalk them Now, Wednesday, they have said they can't fix it. They need to write reports to Defy to support a 6 week old machine is broken. I've again asked for it to be returned - promises made it will be returned today. And it is now 5pm and it is not here So another wasted day of no dishwasher, no repair, no refund DEFY you should be ashamed sub contracting to a business this shoddy And you should be following up with your clients to see the status of their repairs. A brand new machine purchased on 23 August has never work.3 weeks of this nonsense with the contracted party. And who knows how many more days to go Shameful business practice from you both
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Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 15:12
Shameful business practice
This is a joint review on Defy and Barnards Repairs My dishwasher from Takealot has been faulty from day 1. Takealot don't care about problems once sold - go to Defy. Wish I'd known that! I registered the warranty with Defy and called to explain my problem - dishes were not drying Barnards repairs was the allocated agent to come and do the repair 1st technician - came with no parts. Next day replaced the motor - even I know a motor won't dry dishes! Called Barnards again, next agent comes to see the problem. Assures me it is the PC board and guess what - 7 to 14 days to repair that! WHAT?! By now, we are 2 weeks into this backwards and forwards process. Barnards decide to then fetch the machine on Friday with promises to return it by Tuesday Just ******* stories about testing and more testing and no feedback unless I stalk them Now, Wednesday, they have said they can't fix it. They need to write reports to Defy to support a 6 week old machine is broken. I've again asked for it to be returned - promises made it will be returned today. And it is now 5pm and it is not here So another wasted day of no dishwasher, no repair, no refund DEFY you should be ashamed sub contracting to a business this shoddy And you should be following up with your clients to see the status of their repairs. A brand new machine purchased on 23 August has never work.3 weeks of this nonsense with the contracted party. And who knows how many more days to go Shameful business practice from you both
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 11:24
Poor communication - Zero updates.
My TV was collected for repairs 2 weeks ago and now I have to beg for updates between Powercare and Barnards, where Barnards does not bother communicating consistently. Why must I beg for a good customer service. Charne and Jacqui who are copied in those emails do not even bother with consistent communication regarding the status of the TV. Will I receive the TV or my money back because servicing clients seems to be an issue for you.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 11:24
Poor communication - Zero updates.
My TV was collected for repairs 2 weeks ago and now I have to beg for updates between Powercare and Barnards, where Barnards does not bother communicating consistently. Why must I beg for a good customer service. Charne and Jacqui who are copied in those emails do not even bother with consistent communication regarding the status of the TV. Will I receive the TV or my money back because servicing clients seems to be an issue for you.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 16:51
Fly by night electricians
During July 2024 I visited the Barnard store on Ontdekkers road trying to find help with fixing my Defy stove. The issue of the stove was that the plates were not getting enough heat. When i got there i met ladies and a very knowledgeable gentlemen who is the owner of the store. i told him my problem and i told him i am thinking the stove plates are old. He suggested to send the electricians to come check it and added that it could be the nobs. the agreement was they will check the stove do a analysis of the problem then let me know if i am willing to fix it. Two days later the guys called but i was not home. i called back a day later whereby they told me the technician will come later. The electricians only came about 8pm the guy did not do proper testing. All he did was turn the nobs said is the plates. Changed the old plates and the stove was not fixed . When he tested the stove the stove was overheating on the plates they left promising to come back. i was charged R1500 for the replacement and the call. i complained the next day for the guys to come fix the stove and i was told i need to buy nobs which will cost me another R1200 the issue was not the plates. i asked them to return my plates and bring nobs which never happened. i then visited the store a week later to show the even the oven now is burning the insulation. the only issue the stove had was the top and we still could cook. the oven didn't have any issues we baked. At the moment we cant use the stove at all until they fix and they refusing to fix it i went to the store couple of times nothing is happening even today. i have no money to put the nobs and i need this house rented out but the stove is delaying the process. The questions i ask how to you do a diagnosis by just turning the nobs and give a solution. i am in a loss of R1500 my stove is not working as usual so all i ask is my plates back and the stove to work as it was. Cause buying another nobs is more or less me putting a new stove
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 16:51
Fly by night electricians
During July 2024 I visited the Barnard store on Ontdekkers road trying to find help with fixing my Defy stove. The issue of the stove was that the plates were not getting enough heat. When i got there i met ladies and a very knowledgeable gentlemen who is the owner of the store. i told him my problem and i told him i am thinking the stove plates are old. He suggested to send the electricians to come check it and added that it could be the nobs. the agreement was they will check the stove do a analysis of the problem then let me know if i am willing to fix it. Two days later the guys called but i was not home. i called back a day later whereby they told me the technician will come later. The electricians only came about 8pm the guy did not do proper testing. All he did was turn the nobs said is the plates. Changed the old plates and the stove was not fixed . When he tested the stove the stove was overheating on the plates they left promising to come back. i was charged R1500 for the replacement and the call. i complained the next day for the guys to come fix the stove and i was told i need to buy nobs which will cost me another R1200 the issue was not the plates. i asked them to return my plates and bring nobs which never happened. i then visited the store a week later to show the even the oven now is burning the insulation. the only issue the stove had was the top and we still could cook. the oven didn't have any issues we baked. At the moment we cant use the stove at all until they fix and they refusing to fix it i went to the store couple of times nothing is happening even today. i have no money to put the nobs and i need this house rented out but the stove is delaying the process. The questions i ask how to you do a diagnosis by just turning the nobs and give a solution. i am in a loss of R1500 my stove is not working as usual so all i ask is my plates back and the stove to work as it was. Cause buying another nobs is more or less me putting a new stove
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2024, 12:25
Today Pamella spoke to me as if i am nothing and it was my time and calls I was making to follow up with her Mx
I am writing this with a very broken heart as I never thought in 2024, I can still get the treatment that I have received from the Barnard's TV & Appliance Services Cc staff. I did an online order at Makro, I have attached the invoice the items were delivered on the 12 April 2024. After monitoring the oven, we noticed it had a problem, so I logged a call with Makro and was assisted by Tshegofatso Tisane (Makro) and the request (4504111) was send to Barnard's TV & Appliance Services Cc for the oven Model number: DCB866E this was on the 04th of October 2024. @ Barnard's TV & Appliance Services Cc I was given the job card of 2040985 we waited for the technician finally when he responded to the call it was on the 8th of October 2024 his name was Prosper 0721483027 – That technician did nothing he just said the stove was not properly connected. Then no one called or gave me the feedback, so I called and requested to talk to the manager, I was directed to Pamella 0878976570 I explain my frustration to her, and she said she will escalate my query as Prosper no longer work with them. She requested that I talk to a lady that works with the Defy queries on their side, I did and was requested to send photos on WhatsApp of the oven and was asked to do a video as well, Photos were send to 0721483565. I even had to call the guy who installed my kitchen units as they wanted to know the space between the units and the oven. (The guy is from Mpumalanga, and I stay in Pretoria, so I had to pay his petrol). After all that I expected that someone was going to contact me but no I had to follow up and Pamella said Lala will assist I had to explain from the beginning to the lady my story she said she needs to get another job card from Defy, nothing happened until last week on the 06 November 2024 it was on Wednesday another technician attended to us his name was Cedric he checked and said there was a factory fault on the oven, Friday morning I called and spoke to Pamella she said they were still waiting for defy to send another job card , on the 12 November I called and she told me the same story so I then called defy and was assisted by Lufuno Magugumela 0116210200 / 0861003339 she advised me that the job card 2040985 was closed . I did a conference call between us me, Lufuno & Pamella, then Lufuno said they will send a new job card to Barnard's TV & Appliance Services Cc and they did the new job card (Your job no 2062599 has been registered and allocated to the nearest DEFY Service Centre in your region.) and Pamella confirmed that they will send the information from the 2nd technician . Due to my experience and the service, I have received for the past month, it’s been 1 month 9 days struggling with Pamella, I decided to call Lufuno so I can follow up if she did receive the info that was requested. To my surprise they didn’t email anything. So, I requested to Lufuno to do the conference call again so we can find out what’s the delay. Wow Pamella the way she spoke to me and Lufuno and she didn’t even care of the words she used and Lufuno tried to tell her that are you aware you talking to the client, she said she doesn’t care. And we just wanted to know what the delay for them was to send the information. She said ****** off in rude way & hanging up the phone. Lufuno was shocked and surprised then I said that’s the people I am battling with they are not professional, Lufuno requested to call me back after talking to his manager and she did she said they will send someone out to test and see what’s going on with the oven. Barnard's TV & Appliance Services Cc, they really frustrated me.
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2024, 12:25
Today Pamella spoke to me as if i am nothing and it was my time and calls I was making to follow up with her Mx
I am writing this with a very broken heart as I never thought in 2024, I can still get the treatment that I have received from the Barnard's TV & Appliance Services Cc staff. I did an online order at Makro, I have attached the invoice the items were delivered on the 12 April 2024. After monitoring the oven, we noticed it had a problem, so I logged a call with Makro and was assisted by Tshegofatso Tisane (Makro) and the request (4504111) was send to Barnard's TV & Appliance Services Cc for the oven Model number: DCB866E this was on the 04th of October 2024. @ Barnard's TV & Appliance Services Cc I was given the job card of 2040985 we waited for the technician finally when he responded to the call it was on the 8th of October 2024 his name was Prosper 0721483027 – That technician did nothing he just said the stove was not properly connected. Then no one called or gave me the feedback, so I called and requested to talk to the manager, I was directed to Pamella 0878976570 I explain my frustration to her, and she said she will escalate my query as Prosper no longer work with them. She requested that I talk to a lady that works with the Defy queries on their side, I did and was requested to send photos on WhatsApp of the oven and was asked to do a video as well, Photos were send to 0721483565. I even had to call the guy who installed my kitchen units as they wanted to know the space between the units and the oven. (The guy is from Mpumalanga, and I stay in Pretoria, so I had to pay his petrol). After all that I expected that someone was going to contact me but no I had to follow up and Pamella said Lala will assist I had to explain from the beginning to the lady my story she said she needs to get another job card from Defy, nothing happened until last week on the 06 November 2024 it was on Wednesday another technician attended to us his name was Cedric he checked and said there was a factory fault on the oven, Friday morning I called and spoke to Pamella she said they were still waiting for defy to send another job card , on the 12 November I called and she told me the same story so I then called defy and was assisted by Lufuno Magugumela 0116210200 / 0861003339 she advised me that the job card 2040985 was closed . I did a conference call between us me, Lufuno & Pamella, then Lufuno said they will send a new job card to Barnard's TV & Appliance Services Cc and they did the new job card (Your job no 2062599 has been registered and allocated to the nearest DEFY Service Centre in your region.) and Pamella confirmed that they will send the information from the 2nd technician . Due to my experience and the service, I have received for the past month, it’s been 1 month 9 days struggling with Pamella, I decided to call Lufuno so I can follow up if she did receive the info that was requested. To my surprise they didn’t email anything. So, I requested to Lufuno to do the conference call again so we can find out what’s the delay. Wow Pamella the way she spoke to me and Lufuno and she didn’t even care of the words she used and Lufuno tried to tell her that are you aware you talking to the client, she said she doesn’t care. And we just wanted to know what the delay for them was to send the information. She said ****** off in rude way & hanging up the phone. Lufuno was shocked and surprised then I said that’s the people I am battling with they are not professional, Lufuno requested to call me back after talking to his manager and she did she said they will send someone out to test and see what’s going on with the oven. Barnard's TV & Appliance Services Cc, they really frustrated me.
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2023, 12:07
Barnards TV Repairs disgusting Service
I took my HIFI for repairs. First of all they **** to me and told me my HIFI was ready for collection when it was not. I paid R785 thinking it was repaired. It is not repaired, it still does the same thing with CD's skipping like it did before. Please can you help me get my money back and I will go somewhere else. Regards Dianne
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2023, 12:07
Barnards TV Repairs disgusting Service
I took my HIFI for repairs. First of all they **** to me and told me my HIFI was ready for collection when it was not. I paid R785 thinking it was repaired. It is not repaired, it still does the same thing with CD's skipping like it did before. Please can you help me get my money back and I will go somewhere else. Regards Dianne
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2023, 09:08
Bad customer service......
Extremely bad customer service. When I spoke to receptionist was told that technician will come with parts as it is still a new dishwasher. Technician took the part and I had to keep phoning for feedback.....only after ranting about the service I was promised that they'll come and put the old part back and now I have to wait 10 to 18 days for new parts.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2023, 09:08
Bad customer service......
Extremely bad customer service. When I spoke to receptionist was told that technician will come with parts as it is still a new dishwasher. Technician took the part and I had to keep phoning for feedback.....only after ranting about the service I was promised that they'll come and put the old part back and now I have to wait 10 to 18 days for new parts.
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