Nonceba M

Today Pamella spoke to me as if i am nothing and it was my time and calls I was making to follow up with her Mx

I am writing this with a very broken heart as I never thought in 2024, I can still get the treatment that I have received from the Barnard's TV & Appliance Services Cc staff. I did an online order at Makro, I have attached the invoice the items were delivered on the 12 April 2024. After monitoring the oven, we noticed it had a problem, so I logged a call with Makro and was assisted by Tshegofatso Tisane (Makro) and the request (4504111) was send to Barnard's TV & Appliance Services Cc for the oven Model number: DCB866E this was on the 04th of October 2024. @ Barnard's TV & Appliance Services Cc I was given the job card of 2040985 we waited for the technician finally when he responded to the call it was on the 8th of October 2024 his name was Prosper 0721483027 – That technician did nothing he just said the stove was not properly connected. Then no one called or gave me the feedback, so I called and requested to talk to the manager, I was directed to Pamella 0878976570 I explain my frustration to her, and she said she will escalate my query as Prosper no longer work with them. She requested that I talk to a lady that works with the Defy queries on their side, I did and was requested to send photos on WhatsApp of the oven and was asked to do a video as well, Photos were send to 0721483565. I even had to call the guy who installed my kitchen units as they wanted to know the space between the units and the oven. (The guy is from Mpumalanga, and I stay in Pretoria, so I had to pay his petrol). After all that I expected that someone was going to contact me but no I had to follow up and Pamella said Lala will assist I had to explain from the beginning to the lady my story she said she needs to get another job card from Defy, nothing happened until last week on the 06 November 2024 it was on Wednesday another technician attended to us his name was Cedric he checked and said there was a factory fault on the oven, Friday morning I called and spoke to Pamella she said they were still waiting for defy to send another job card , on the 12 November I called and she told me the same story so I then called defy and was assisted by Lufuno Magugumela 0116210200 / 0861003339 she advised me that the job card 2040985 was closed . I did a conference call between us me, Lufuno & Pamella, then Lufuno said they will send a new job card to Barnard's TV & Appliance Services Cc and they did the new job card (Your job no 2062599 has been registered and allocated to the nearest DEFY Service Centre in your region.) and Pamella confirmed that they will send the information from the 2nd technician . Due to my experience and the service, I have received for the past month, it’s been 1 month 9 days struggling with Pamella, I decided to call Lufuno so I can follow up if she did receive the info that was requested. To my surprise they didn’t email anything. So, I requested to Lufuno to do the conference call again so we can find out what’s the delay. Wow Pamella the way she spoke to me and Lufuno and she didn’t even care of the words she used and Lufuno tried to tell her that are you aware you talking to the client, she said she doesn’t care. And we just wanted to know what the delay for them was to send the information. She said ****** off in rude way & hanging up the phone. Lufuno was shocked and surprised then I said that’s the people I am battling with they are not professional, Lufuno requested to call me back after talking to his manager and she did she said they will send someone out to test and see what’s going on with the oven. Barnard's TV & Appliance Services Cc, they really frustrated me.