SW
Skynet Worldwide Express
Claimed Business
Transportation & Logistics|1.1|870 Reviews (last 12 months)|This business does not respond to reviews
SW
Skynet Worldwide Express
Claimed Business
870 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Skynet Worldwide Express consistently delivers one of the poorest customer experiences in South African logistics. Customers overwhelmingly report failed deliveries, false tracking updates, unreachable support channels, lost parcels, and billing disputes. The rare positive review highlights individual staff members who go above and beyond, but these are exceptions in a sea of systemic service failures across every operational dimension.
Top Strengths:
- •Customer Service & Support: A handful of named agents such as Cebisile, Cedric, Frans, Lavelle, and Petrus receive praise for professionalism and follow-through. These individuals represent isolated bright spots in an otherwise failing support operation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.8
Score
Ranking
#18
in Couriers & Delivery
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.1|870 Reviews
May '25 - Apr '26
5(2.2%)
4(0.4%)
3(0.5%)
2(1.1%)
1(95.8%)
5(2.2%)
4(0.4%)
3(0.5%)
2(1.1%)
1(95.8%)
Recent reviews (870)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AM
Annatjie M
1 reviews | Active since Jan 2020
18 Mar 2026, 13:17
Most Useless Courier Company Ever
Useless Courier Company. Renewed my vehicle license online. Per the Natis website we should receive our licenses 3 to 5 working days after renewal. Phoned Natis today because have not received the license yet 8 days later. They tell me the courier company is the holdup. Put in the waybill nr provided by Natis and check on the status. Shows my estimated delivery date is 25 March.. Thats 2 weeks after my renwal. Phone Skynet, call keeps getting cut. Send emails. No reply. Most useless service ever. Last year RAM handled the courier of my license and i received it wihin 2 days. Skynet just doesnt care. If you cant deliver based on the timeframe provided by Natis etc, do not put yourself as an option. Metro does not listed when we tell them we dont have up to date licenses because of useless courier companies. Very irritated with the situation.
Helpful (0)
|Replies (0)AM
Annatjie M
1 reviews | Active since Jan 2020
18 Mar 2026, 13:17
Most Useless Courier Company Ever
Useless Courier Company. Renewed my vehicle license online. Per the Natis website we should receive our licenses 3 to 5 working days after renewal. Phoned Natis today because have not received the license yet 8 days later. They tell me the courier company is the holdup. Put in the waybill nr provided by Natis and check on the status. Shows my estimated delivery date is 25 March.. Thats 2 weeks after my renwal. Phone Skynet, call keeps getting cut. Send emails. No reply. Most useless service ever. Last year RAM handled the courier of my license and i received it wihin 2 days. Skynet just doesnt care. If you cant deliver based on the timeframe provided by Natis etc, do not put yourself as an option. Metro does not listed when we tell them we dont have up to date licenses because of useless courier companies. Very irritated with the situation.
0
Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:59
BAD SERVICE
I am so disappointed I have only received one sms advising me that they received my parcel and tracking number on the 9th March and on the 10th of march my parcel was Received In Branch Vereeniging 07 :19 . I called customer care after holding for 20 munites I was told I will get in on the 16th March today its the 18th I have not received my parcel or any update regarding my parcel . I try to call and the is nothing so wish this company can improve their service.
Helpful (0)
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Precious M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:59
BAD SERVICE
I am so disappointed I have only received one sms advising me that they received my parcel and tracking number on the 9th March and on the 10th of march my parcel was Received In Branch Vereeniging 07 :19 . I called customer care after holding for 20 munites I was told I will get in on the 16th March today its the 18th I have not received my parcel or any update regarding my parcel . I try to call and the is nothing so wish this company can improve their service.
0
Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:56
BAB SERVICE
I am so disappointed I have only received one sms advising me that they received my parcel and tracking number on the 9th March and on the 10th of march my parcel was Received In Branch Vereeniging 07 :19 . I called customer care after holding for 20 munites I was told I will get in on the 16th March today its the 18th I have not received my parcel or any update regarding my parcel . I try to call and the is nothing so wish this company can improve their service.
Helpful (0)
|Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:56
BAB SERVICE
I am so disappointed I have only received one sms advising me that they received my parcel and tracking number on the 9th March and on the 10th of march my parcel was Received In Branch Vereeniging 07 :19 . I called customer care after holding for 20 munites I was told I will get in on the 16th March today its the 18th I have not received my parcel or any update regarding my parcel . I try to call and the is nothing so wish this company can improve their service.
0
Replies (0)IS
Iman S
1 reviews | Active since Jan 2020
16 Mar 2026, 06:33
Pathetic service
I had a very frustrating experience with SkyNet Worldwide Express. Their communication and delivery updates are extremely poor. My parcel status was updated to say that delivery was attempted and that no one was available at home, which is simply not true. Someone was available the entire time. It feels like this update was used as an excuse instead of actually attempting delivery. Trying to contact them has been nearly impossible. They do not answer calls or respond to messages. I did receive a call from what seemed to be a driver, but the call was immediately cut before I could even speak. Another issue is the lack of proper tracking updates. The system suddenly updates at around 4am saying the parcel is “out for delivery,” but there are no prior updates showing where the package was or its progress through the network. This makes the tracking unreliable and leaves customers completely in the dark. Overall, this has been a very disappointing experience. A courier company should at the very least provide accurate tracking and reachable customer service, which unfortunately was not the case here. I have not received my package. They are pathetic and no one should use them!!
Helpful (0)
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Iman S
1 reviews | Active since Jan 2020
16 Mar 2026, 06:33
Pathetic service
I had a very frustrating experience with SkyNet Worldwide Express. Their communication and delivery updates are extremely poor. My parcel status was updated to say that delivery was attempted and that no one was available at home, which is simply not true. Someone was available the entire time. It feels like this update was used as an excuse instead of actually attempting delivery. Trying to contact them has been nearly impossible. They do not answer calls or respond to messages. I did receive a call from what seemed to be a driver, but the call was immediately cut before I could even speak. Another issue is the lack of proper tracking updates. The system suddenly updates at around 4am saying the parcel is “out for delivery,” but there are no prior updates showing where the package was or its progress through the network. This makes the tracking unreliable and leaves customers completely in the dark. Overall, this has been a very disappointing experience. A courier company should at the very least provide accurate tracking and reachable customer service, which unfortunately was not the case here. I have not received my package. They are pathetic and no one should use them!!
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Replies (0)AR
Andre R
1 reviews | Active since Jan 2020
14 Mar 2026, 15:32
Vodacom upgrade /Skynet bad service
I upgraded a new phone via Vodacom and received my parcel on 5 February. After discovering the phone is not better than the phone I have now I decided to return and cancel the upgrade with in die 14 day period. The after sale agent indicated to me that Skynet will collect the parcel within 7 to 14 workings days. The next day they called and indicated that they are at my work to collect the phone without prior notice that they will be collecting it today. I was waiting for them to indicate when they will come to collect and did not have the phone with me that day. I communicated it to the drive and he indicated that he will come back tomorrow. He never pitched Sins then I have phoned Vodacom aftersales and Skynet in an attempt for them to collect the phone as I would like to cancel the upgrade and upgrade to a better phone. the Service request ref is 5-36178358489292 the Waybill number is K5205730. Every attempt that Skynet would collected the phone did not happen. Even after confirmation from them. It is impossible to contact Skynet and there whats app number robot agent is no use. I need Skynet to indicate the day that they will collect and deliver on there promise. It reflects bad on Vodacom as they use them as service .
Helpful (0)
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Andre R
1 reviews | Active since Jan 2020
14 Mar 2026, 15:32
Vodacom upgrade /Skynet bad service
I upgraded a new phone via Vodacom and received my parcel on 5 February. After discovering the phone is not better than the phone I have now I decided to return and cancel the upgrade with in die 14 day period. The after sale agent indicated to me that Skynet will collect the parcel within 7 to 14 workings days. The next day they called and indicated that they are at my work to collect the phone without prior notice that they will be collecting it today. I was waiting for them to indicate when they will come to collect and did not have the phone with me that day. I communicated it to the drive and he indicated that he will come back tomorrow. He never pitched Sins then I have phoned Vodacom aftersales and Skynet in an attempt for them to collect the phone as I would like to cancel the upgrade and upgrade to a better phone. the Service request ref is 5-36178358489292 the Waybill number is K5205730. Every attempt that Skynet would collected the phone did not happen. Even after confirmation from them. It is impossible to contact Skynet and there whats app number robot agent is no use. I need Skynet to indicate the day that they will collect and deliver on there promise. It reflects bad on Vodacom as they use them as service .
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Replies (0)GG
DT
Dikeledi T
1 reviews | Active since Jan 2020
12 Mar 2026, 09:34
The worst logistics company ever
Terrible, and *********** service from this company with a lot of contradictory information from their delivery people, call centre agents are rude and not helpful at all. I don’t even know why this company operates as it offers such terrible service.I am extremely disappointed with the service from SkyNet.
Helpful (0)
|Replies (0)DT
Dikeledi T
1 reviews | Active since Jan 2020
12 Mar 2026, 09:34
The worst logistics company ever
Terrible, and *********** service from this company with a lot of contradictory information from their delivery people, call centre agents are rude and not helpful at all. I don’t even know why this company operates as it offers such terrible service.I am extremely disappointed with the service from SkyNet.
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Replies (0)TJ