Skynet Worldwide Express
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Skynet Worldwide Express is described as deeply unreliable across nearly every service dimension. Customers report chronic non-delivery, falsified delivery attempts, unreachable support channels, and dishonest tracking updates. Isolated agents like Pheladi and Cedric receive praise, but these moments are rare exceptions in an otherwise consistently negative experience marked by frustration, lost time, and broken promises.
TrustIndex
1.6
Â
Jul '25 - Jun '26
Based on recent customer reviews, Skynet Worldwide Express is described as deeply unreliable across nearly every service dimension. Customers report chronic non-delivery, falsified delivery attempts, unreachable support channels, and dishonest tracking updates. Isolated agents like Pheladi and Cedric receive praise, but these moments are rare exceptions in an otherwise consistently negative experience marked by frustration, lost time, and broken promises.
The most common complaint about Skynet Worldwide Express, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.2) is catastrophic. Parcels sit in depots for weeks, promised windows are routinely missed, and 'out for delivery' notifications recur for days without actual delivery. License discs expire, Christmas gifts arrive late, and customers report waiting weeks for local deliveries.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Dismall customer service there is no way to follow up on Parcells their call centre is hopeless it cuts you off automatically and my child is graduating tomorrow waiting for her dress and there is no way to track it contact 0832000236
1 reviews | Active since Jan 2020
Dismall customer service there is no way to follow up on Parcells their call centre is hopeless it cuts you off automatically and my child is graduating tomorrow waiting for her dress and there is no way to track it contact 0832000236
1 reviews | Active since Jan 2020
Utterly hopeless, once again. I am not sure why Vodacom use this service provider to deliver as I have never had a good experience with them. I am still waiting for my parcel which was due last week.
1 reviews | Active since Jan 2020
Utterly hopeless, once again. I am not sure why Vodacom use this service provider to deliver as I have never had a good experience with them. I am still waiting for my parcel which was due last week.
1 reviews | Active since Jan 2020
I ordered from Temu and they say my order should have been delivered now when I call sky net yesterday they told me my order will be delivered today so today I decided to call because no one is reaching out for me on there side and there are telling me my order is still at the depot it will be not delivered today
1 reviews | Active since Jan 2020
I ordered from Temu and they say my order should have been delivered now when I call sky net yesterday they told me my order will be delivered today so today I decided to call because no one is reaching out for me on there side and there are telling me my order is still at the depot it will be not delivered today
1 reviews | Active since Jan 2020
Do not use this courier service if you want to receive your package on time or if you want promises kept. First I was told it was out on delivery which it wasn't. Then I was promised it would be delivered the day after, it wasn't. Then I was told the latest would be the following day but it hadn't even arrived in my province and I am told it will not arrive. The call centre agents couldn't care less and this is a really important package.
1 reviews | Active since Jan 2020
Do not use this courier service if you want to receive your package on time or if you want promises kept. First I was told it was out on delivery which it wasn't. Then I was promised it would be delivered the day after, it wasn't. Then I was told the latest would be the following day but it hadn't even arrived in my province and I am told it will not arrive. The call centre agents couldn't care less and this is a really important package.
1 reviews | Active since Jan 2020
We are working for Skynet under Legadima project management ,we started in March and we were promise to get payed by May 15th but nothing up to this point.When we make Querie nothing is being responded and we make calls we get promises tht they will send us emails and nothing ,it hurts cause we took petrol from them as we run out of money from our pockets and we owe them but they not paying us so we cannot go to work due to lack of finance and we cannot pay for our bills at all,can they plz pay us or explain to us wats the hold up due to our payments
1 reviews | Active since Jan 2020
We are working for Skynet under Legadima project management ,we started in March and we were promise to get payed by May 15th but nothing up to this point.When we make Querie nothing is being responded and we make calls we get promises tht they will send us emails and nothing ,it hurts cause we took petrol from them as we run out of money from our pockets and we owe them but they not paying us so we cannot go to work due to lack of finance and we cannot pay for our bills at all,can they plz pay us or explain to us wats the hold up due to our payments
1 reviews | Active since Jan 2020
🚨 Poor Service Alert – Skynet Delivery Failure 🚨 I had a delivery scheduled by Skynet (on behalf of Samsung) between 08:00 and 17:00 — and the time window was completely ignored. No delivery, no communication, no update. I had to use my own airtime to follow up with their call centre. Spoke to an agent named Sharleen, who didn’t know where the driver was. I was put on hold for almost 10 minutes, only for the call to be disconnected without any explanation. When I called back, I was told she was on another call. No accountability. No follow-up. 👉 Is this the level of service Skynet provides? 👉 Is this what Samsung customers should expect? This is unprofessional, unacceptable, and reflects poorly on both companies. Customers should not have to chase deliveries or pay out of pocket just to get basic information. @Samsung — you need to review the service standards of your delivery partner. @Skynet — this requires urgent attention and accountability. #PoorService #CustomerExperience #DeliveryFail #Samsung #Skynet #SouthAfrica
1 reviews | Active since Jan 2020
🚨 Poor Service Alert – Skynet Delivery Failure 🚨 I had a delivery scheduled by Skynet (on behalf of Samsung) between 08:00 and 17:00 — and the time window was completely ignored. No delivery, no communication, no update. I had to use my own airtime to follow up with their call centre. Spoke to an agent named Sharleen, who didn’t know where the driver was. I was put on hold for almost 10 minutes, only for the call to be disconnected without any explanation. When I called back, I was told she was on another call. No accountability. No follow-up. 👉 Is this the level of service Skynet provides? 👉 Is this what Samsung customers should expect? This is unprofessional, unacceptable, and reflects poorly on both companies. Customers should not have to chase deliveries or pay out of pocket just to get basic information. @Samsung — you need to review the service standards of your delivery partner. @Skynet — this requires urgent attention and accountability. #PoorService #CustomerExperience #DeliveryFail #Samsung #Skynet #SouthAfrica
1 reviews | Active since Jan 2020
This is now the third day that my parcel has been moving between two hubs without delivery, and this ongoing delay is unacceptable. I have been at home continuously since Monday, yet no delivery attempt has been made and I have not received any call from the driver. However, the system is incorrectly updating that no one was available to receive the parcel. This information is false. Their chat bot says parcel delivered but the tracking history says parcel still at joburg hub. Too many false updates across their websites and SHEIN messages. THEY DONT DELIVER and THEY LIE! You will never get your package with this courier company
1 reviews | Active since Jan 2020
This is now the third day that my parcel has been moving between two hubs without delivery, and this ongoing delay is unacceptable. I have been at home continuously since Monday, yet no delivery attempt has been made and I have not received any call from the driver. However, the system is incorrectly updating that no one was available to receive the parcel. This information is false. Their chat bot says parcel delivered but the tracking history says parcel still at joburg hub. Too many false updates across their websites and SHEIN messages. THEY DONT DELIVER and THEY LIE! You will never get your package with this courier company
1 reviews | Active since Jan 2020
I'm rating this campany as the very poorest in terms of communication I've ordered a parcel via avostore i haven't received it even on this day m,it already a week late, when i track my parcel I'm able to see it but it won't arrive to me.
1 reviews | Active since Jan 2020
I'm rating this campany as the very poorest in terms of communication I've ordered a parcel via avostore i haven't received it even on this day m,it already a week late, when i track my parcel I'm able to see it but it won't arrive to me.
Skynet Worldwide Express has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 686 reviews in the last 12 months. Hellopeter has tracked Skynet Worldwide Express across 4,108 total reviews. How is the TrustIndex calculated? →
