CH
CJH H
Active since Apr 2014
62
Reviews
0
Industries
Reviews
62 reviews1 month ago
No communication and withholding refunds. Trust me, stick with other providers!!
And the nightmare doesn't end. After fighting for months and months just to get my service to work, the subscription was cancelled and I was owed R1104. It took me weeks to find out what to send in for my refund and I did everything right. Copies of ID, proof of bank account, proof of payment, 3rd party forms, letters, all of it. I received an email on 24/02 to say the refund had been processed. When I chased up today, I get told that on 02/03 someone decided that they also need my bank statement to process the refund but no one bothered to let me know. Sadly, I am not telepathic so I was not aware. I am also dumbfounded as to how they would need any further documentation than already provided. Short of a blood and stool sample I am unsure how they would need anything more to process a refund that they have confirmed to me they have sitting as a credit on my account.
0 replies
2 months ago
DSTV is useless! Paying for services I don't have.
DSTV Again!! This nightmare never ends. After months of being cut off every month with no explanation (despite full payment), an investigation was done in January 2026 which left me without full service for over 2 weeks. I was finally reconnected and then again today I have been fully cut off and no one can reconnect me. They have to escalate it AGAIN!! This company is a joke.
0 replies
4 months ago
Returns and Communication always awful!
Why is your returns process and communication so consistently terrible? I spend my life constantly chasing you for updates or letting you know how to do your jobs. That is not my responsibility as a customer. I wait weeks for my collection to even happen and then have to keep chasing to follow up. Again now I have been waiting 8 day for the returns collection and your "customer service" staff are useless. Why can't we as customers speak to an actual human?
0 replies
5 months ago
No customer service so rather use another provider!
I have sent multiple emails but no one replies, even though they promise a response in max 72 hours. I have sent queries from their website, phones don't work or don't get answered. there is no chat function on their website so essentially there is no customer service whatsoever. Maybe use PayJustNow instead as their customer service is great.
0 replies
6 months ago
DSTV do what they want with no care in the world!
DSTV do whatever they want with no answers but we are expected to keep paying premium cost while sitting and waiting. My streaming services have been blocked 3 times in the last two months with no explanation. I, the customer, the one who is paying, is then expected to send in my ID, phone back with a reference number and then sit and wait 24 hours for it to be unblocked. I must do all the work and pay you? I must pay for services I can't use for 24 hours every couple of weeks? Then Eveline has the cheek to tell me that I can still use my decoder so it's fine and then proceeds to argue with me and overspeak me. Is she paying my subscription? I find the attitude of DSTV stinks. I am paying for a full package with extras and you guys think it's acceptable to block my services for whatever reason whenever it suits you and then still make me do all the running around and then wait? Nope, that is not how you treat long term loyal customers.
0 replies
10 months ago
Beware! Do not use this company if you value your personal items.
I just want to warn any of you wanting to use DC Move it. They recently moved my elderly mom and we have never had such an awful experience. Her stuff was thrown into the storage unit and just packed anywhere and most of it is now damaged. They didn't even use plastic sheeting or cardboard between stacking her wooden furniture. On one item they used a sticky blue bubble wrap and it has damaged her whole dining room table. They have given her the absolute run around for weeks on end, even making her wait at the storage unit for over 1.5 hours for them to turn up at the agreed meeting time. The owner now has the cheek to scream at my mother down the phone, so loud, that my family member sitting in the seat next to her could hear it. She is 75 years old and she was then insulted for not being able to afford the high end R100/m wrapping but only the cheaper plastic wrapping which they didn't even utilise (we have photo evidence of everything). My mom asked the owner to claim on her insurance for the damage and the owner is now shouting and demanding my mom pay a R5000 excess. This is despicable behaviour and I want to warn as many people as possible.
0 replies
13 months ago
Avoid Woolies Dash and stick to Checkes 60/60
I am very disappointed in the lack of customer service and customer care lately. Woolies could learn ALOT from Checkers especially with the online food orders. I have had incorrect items delivered by Woolies Dash, I have bought bags of vegetables that have gone rotten the next day and no one is really bothered. There is a long process to get help from anyone, and when you do get a response, they flip it and suddenly it is the client's error. Oh and as a side note, if your "chat to shopper" function has been disabled, it may be smart to actually let shoppers know so that when we message the shoppers we are aware that this is in fact a waste of time. Woolies used to set the bar for quality and service but it seems this is a thing of the past.
0 replies
15 months ago
Don't Care attitude - Rather avoid!
One of the worst companies I have dealt with in a LONG time. They ruined my child's Christmas by sending out the wrong item, it took me days to get hold of them as you would be very lucky if they bother to answer their phones. Finally got hold of someone and sent the item back on 27th Dec 24. To date (11 days) I have phoned everyday (over 20 times just today), sent emails, FB messenger, all of it and still have no communication regarding my refund or return. No one calls back and all emails are a generic cut and paste. There are many other companies you can rather support who actually appreciate their customers.
0 replies
20 months ago
Beware!! Faulty products and no support
Be careful of purchasing from this company. I have received a faulty product and they are refusing to help. I have spoken to the actual supplier themselves who apologised and said I should get a replacement but still this company refuses. I have been offered a refund or exchange and when I accepted that they changed their minds. I have done numerous tests and this product is incorrect. Consumers beware of this ********* way of treating customers.
0 replies
20 months ago
Poor Communication and Much Frustration
Extremely frustrating company to deal with. Communication is poor and the returned calls are non-existant. I’ve been assured multiple times that I would get a call back, even once given a time and yet again it never happened. I’ve provided what they’ve asked for but it seems the elbow doesn’t speak to the hand so all lines seem to be crossed. I’ve wasted so much time and money sitting on hold to finally get through and be told none of the people I need to speak to are available and I will get a call back, but nothing.
0 replies
Review Distribution
5 Star
2 (3.225806451612903%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
13 (20.967741935483872%)
1 Star
47 (75.80645161290323%)